DWS Device Experience Consultant

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Your Role and Responsibilities

We are looking for people with Consulting and Technical acumen for all things Modern Workplace and End User Experience!

You will join our Kyndryl Consult organization and help deliver Cloud first, Remote first, Digital first solutions at scale and enhance resilience and security for our customers while optimizing costs. 

This role is for you if you are passionate about creating an exceptional employee experience – making their modern work life easier, simpler, more unified, and more secure. You will Deliver consulting engagements for one or more of our Digital Workplace technologies and Platforms: As a Desktop Virtualization Architect and/or Modern Endpoint Device/Mobile Management Architect you will develop solutions that solve unique business needs and enable anywhere, any device, anytime work. 

Primary duties may include, but are not limited to:

•    Lead role in the delivery of client consulting engagements for Digital Workplace including client workshops, capability assessments, maturity assessments, strategies, roadmaps (discover, design, digital, deploy), migrate and implement solutions.  

•    Perform analysis of client’s current state, define desired outcomes, define/revise user experience strategies, design conceptual solutions/plans/roadmaps that drive the adoption of relevant emerging technologies, automation, and improved processes onto the client’s organization.

•    Lead consulting engagement teams: structure and lead requirements analysis, plan for milestones, manage engagement outcomes, and oversee project team members to manage toward engagement outcomes.

•    Articulate engagement findings, designs, recommendations, and roadmaps at executive levels. Deliver storyboard presentations to gain client commitment and buy-in.

•    Contribute to the consulting knowledge base and methods with technique papers, work product descriptions, guiding principles, documents, and further the evolution of intellectual capital assets.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Must Have Consulting, Technical and Professional Expertise VDI/DaaS, Modern Device Management

• 5+ years’ experience working as a lead or senior consultant focusing on Digital Workplace technologies at an IT professional services firm or similar background in an IT role in a large enterprise

• 8+ years’ experience delivering consulting engagements for one or several of our Digital Workplace technologies with deep expertise implementing and managing VDI and/or DaaS products, applications publishing, application Layering technologies.

• Experience with Unified Endpoint Management (UEM) implementation, configuration ad automation
• Experience with both On-Prem and Cloud-based implementation of one or more major vendor offering
• Expertise in modern configuration and management of major end user operating systems( Windows, MacOS, Android, iOS) including touchless provisioning, automated configurations, intimate knowledge on Data isolation and device/application management techniques, browser integrations and operating system limitations.

• Expertise in identity and access management integration with UEM, defining end-user policies, patch management, scripting and/or other supporting technologies for endpoints.

• Experience of Offering and Point of View developments

• Experienced skill level with contemporary engagement methods such as whiteboard, workshops, hands-on demo's, prototyping and Proof of Concepts

• Experienced level skills with Design Thinking, Agile and DevOps methods.

• Excellent verbal, written and presentation skills;

• Self-driven, detail-orientated

• Ability to work collaboratively and productively with globally dispersed teams

• Ability to manage ambiguity, yet producing tangible results

• Ability to effectively manage challenging situations without loss of focus when under pressure

Preferred Overall Digital Workplace Technical and Professional Experience

• Microsoft Modern Workplace portfolio: Office 365, Teams, Intune, Power Platform, Viva, OneDrive, and SharePoint

• Device/Mobile Management platform experience with Intune, MaaS360, SOTI MobileControl, Jamf Mobile Device Management, and/or VMware Workspace One

• VDI, Virtual Platform Engineering, DaaS, (Citrix, Omnissa, Microsoft, AWS)

• Service Desk ticketing, telephony, and resource allocation tools (e.g., ServiceNow, BMC Remedy Helix)

• Azure Active Directory and Azure Virtual Desktop Services

Required Education

High School Diploma/GED

Preferred Education

Bachelor's Degree

The compensation range for the position in the U.S. is $134,160 to $254,880 based on a full-time schedule.  

Your actual compensation may vary depending on your geography, job-related skills and experience.  For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations: 

California:$147,600 to $305,880 

Colorado: $134,160 to $254,880 

New York City: $161,040 to $305,880 

Washington: $147,600 to $280,320 

Washington DC:$147,600 to $280,320 

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.

EEO Language 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

 Know Your Rights: Workplace Discrimination is Illegal                                                                                      

 Pay Transparency Nondiscrimination Provision         

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.