Sales Engineer (North America)

Wherever you find ambitious companies investing in their people, you’ll find Learning Pool

Learning Pool creates learning experiences that deliver extraordinary employee performance outcomes for companies and their people. Global organizations choose Learning Pool for its comprehensive, data-driven digital learning solutions. Learning Pool’s passion for impact, innovation, and people is why they stay. As a leader in e-learning innovation, we empower over 1,200 organizations globally and millions of learners through our engaging courses, advanced platforms, insightful analytics, and tailored content solutions. 

Our dedication to excellence is demonstrated by accolades such as Platinum Investors in People and triple Gold at the 2024 Learning Technologies Awards. We are also recognized as a Great Place to Work in the UK and North America 2024, and proudly hold B Corp certification, reflecting our commitment to social and environmental responsibility. Be it for onboarding, upskilling, compliance, or the whole business, Learning Pool develops an effective and agile workforce through learning. Wherever you find ambitious companies investing in their people, you’ll find Learning Pool.

So if you’ve got what we’re looking for and the desire to join a team that values creativity and empowerment, then get in touch.

About the Role

We are seeking a strategic and technically-savvy Sales Engineer who will excel as a trusted technical advisor to our customers as well as internal revenue teams. In this role you’ll bridge the gap between complex technical capabilities and the value of what Learning Pool’s suite of products can offer in regards to tangible outcomes and transforming the learning and compliance programs of our customers. 

For more information about our benefits and why you should join learning pool, read more here: https://learningpool.com/why-work-for-learning-pool/ 

Location: Flexible within the USA (Central/Eastern time zones). Candidates must have eligibility to work without the requirement of visa sponsorship by Learning Pool. 

What you will be doing

Roles and responsibilities include:

• Provide technical guidance during sales cycles, including product demonstrations, and system design
• Partner with sales teams to understand client needs, articulate value proposition, and craft proposals that highlight ROI. 
• Build relationships with decision-makers during the sales process as part of the revenue team to expand opportunities.
• High sales acumen or willingness to develop selling skills. 
• Strong communication skills in the sales process to simplify complex concepts for diverse audiences
• Configuring and running customized demonstrations of Learning Pool’s products with customers
• Supporting the development of resources, demonstration tools and training materials to support internal knowledge development around our products on behalf of the Solutions team. 
• Working closely with customers and Learning Pool colleagues to ensure effective and efficient implementation of their learning solution and changes to this solution over time
• Partner with Product Development, Customer Success, Sales Leadership and the ability to collaborate with all departments within Learning Pool to help close business as a team. 
• Staying up to speed with, and sharing knowledge of, developments in technology and the markets we operate in.
• Share insights to improve product roadmaps and sales strategies.
• Support RFP process to determine viability and to ensure accurate responses. 

Who we are looking for

The successful candidate will demonstrate:

• Tech savviness: you will have a solid technical understanding of learning platforms and digital learning solutions
• Proven track record: You will have experience configuring and administering Learning Experience Platforms, Learning Management Systems and Learning Record Stores
• Learning & Development knowledge: You will know how modern and successful, learning and development functions operate within large organizations 
• Collaborative approach and relationship building aptitude: You will have the ability to build effective working relationship across a broad spectrum of colleagues and customers
• Communication skills: You will be an excellent communicator, both verbally and in writing, with a confident presentation style
• Inquisitive problem-solving approach: You will have the tenacity to solve problems and issues experienced by customers
• Enthusiasm for our customers: You will have a passion for providing world-class customer service
• Self-reliance: You will be familiar and comfortable with working independently, while remaining enthusiastic and motivated
• Superb organization and planning skills: You will have the ability to plan effectively and to provide customers with detailed follow up documentation
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Working at Learning Pool

With over 450 people across seven offices globally, the Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers.

Learning Pool is a Platinum Investor in People, listed annually in the Sunday Times Best Companies to Work For and wins numerous industry awards for our work with clients including the Queen's Award for Enterprise (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards. In addition, the Group is the only Strategic Leader offering Lower Total Cost of Ownership solutions in the 2022 Fosway Digital Learning 9-Grid.

Working Environment:

This job operates in a professional home office environment. It is expected the employee has a separate dedicated working space within their home. This role routinely uses standard office equipment and productivity tools such as computers, phones, email, instant messaging, Google collaborative tools, and project management platforms.

Mental Requirements:

Judgment, reasoning and decision-making, interpersonal interactions, memorization, strong organizational skills, math skills, simple and complex reading and writing, critical problem solving, significant attention to detail, critical thinking, and development of action plans.

Physical Demands:

While performing the duties of this job, the employee is regularly required to see, talk, and hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Long hours working at the computer, using a mouse, and a keyboard.

Learning Pool is an equal opportunity employer.

If you experience any problems with submitting your application, please contact jobs@learningpool.com.

Closing date for receipt of applications is 12:00 PM EST, April 4, 2025.