Hotel Manager

WHO WE ARE

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.

ABOUT THE ROLE

The Hotel Manager is responsible for overseeing all staff and functions within the Hotel, Galley, and Bar departments which include guest cabins, laundry, dining room service, bar, lounge and the galley.  Also includes some shore-side guest activities such as beach barbeques.

This position works 12 hours per day, approximately 8 weeks on, 4 weeks off rotational schedule.

RESPONSIBILITIES:

• Directly supervises all employees in the following positions; Sr. Steward, Stewards, Bartender and Head Chef.
• Monitors and counsels work performance throughout the year, conducts performance reviews of contract stewards each rotation, and conducts annual written performance evaluations of rotational hotel crew.
• Trains Senior Stewards, Stewards and Bartenders in all aspects of their job performance.  Oversees training of Head Chefs.  Occasionally may train other Hotel Managers.
• Responsible for maintaining CDC standards and coordinate efforts with Head Chef and other department heads onboard.
• Administration:
• Oversees the departmental budget; plans the budget and approves expenditures within established guidelines.
• Ensures that all hotel departments have necessary supplies on a timely basis and routinely monitors stock on hand, manages all inventories for the hotel department, including Global Market.
• Ensures accuracy and timely completion of crew and guest accounts from the bar, Global Market, and dining room prior to completion of the voyage, including Hotel Manager Voyage Report.
• Ensures that the menu, quality of food served, guest service, and cabin cleaning are in keeping with Company standards. 
• Responsible for maintaining CDC standards and coordinating efforts with Head Chef and other department heads onboard
• Guest/Public Relations
• Participates in various onboard social functions (Captains Welcome Aboard and Farewell Nights) as well as participates in guest activities such as recaps, dining with guests, Global Market, barbeques, etc.
• Safety & Security
• A member of the medical team.
• Participates in on board safety training, meetings and drills, as directed by the Captain, including fire, abandon ship, man overboard, flooding and medical emergencies.
• Participates in shoreside training as required by the company.  
• Familiar with the ISM codes and requirements.
• Maintains familiarity with all duties under the company Safety Management System and Emergency Station Billet duties.
• Additional Duties:
• Must possess the ability to effectively present information in one-on-one and small group situations and to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to write reports, business correspondence, and procedure manuals. 

• Minimum of 1 year experience as a Hotel Manager on a passenger vessel.
• Crisis management skills; ability to act quickly with confidence exercising sound judgement.
• Possess professional demeanor; ability to use appropriate levels of tact and courtesy.
• Strong time management skills; able to handle multiple tasks, set priorities, and meet deadlines.
• Experience with Lotus or Excel, and Word, in Windows environment.
• Can effectively present information in one-on-one and small group situations and to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.  

• Current First Aid/CPR/AED certification required.
• Alcohol Server Training (OLCC) required.
• STCW Basic Safety Training required.
• STCW Crowd Management required.
• Vessel Sanitation Public Health (CDC) preferred.

Employment is contingent on the following:

- In compliance with U.S. Coast Guard Regulations, 46 CFR Parts 4, 5, and 16, you will be required to undergo the following drug tests; post-offer prior to start date, random, reasonable cause, and serious marine incident per US Federal guidelines.

- Pre-offer background check; employment is contingent upon the results of this screening.

- Post-offer physical examination; your employment is dependent upon being determined fit for sea duty. 

Continued employment is dependent upon consent to and passing these tests.

Our Benefits

Vacation Pay (10% of the daily rate for each day worked)

7 Paid Holidays

Health insurance including Medical, Dental, Vision  

401(k) plan with employer match  

Room and board when scheduled

Travel Day Pay

Travel Expenses Paid

Travel benefits for employees and their family  

Uniforms Provided

Training Opportunities

Short Pay

Emergency Coverage Pay

Employment is contingent on the following:

- In compliance with U.S. Coast Guard Regulations, 46 CFR Parts 4, 5, and 16, you will be required to undergo the following drug tests: post-offer prior to start date, random, reasonable cause, and serious marine incident per US Federal guidelines.

- Pre-offer background check; employment is contingent upon the results of this screening.

- Post-offer physical examination; your employment is dependent upon being determined fit for sea duty. 

Continued employment is dependent upon consent to and passing these tests.

Lindblad Expeditions continues to highly recommend that all new hires be up to date with all vaccines prior to the first day of employment and getting boosted annually when eligible, including those vaccines that protect against COVID-19. All crew must still comply with all country-specific vaccination requirements.

Communication Skills 

Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos.   Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor. 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is frequently required to sit, talk and hear.  The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms. The physical demands per position are described in the Job Analysis sheet and are available to all applicants upon request.

COMPENSATION STATEMENT

Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.

For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.

Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.