As an F&I Manager at Spokane BMW, your primary responsibilities will revolve around providing outstanding customer service by assisting customers in selecting security and protection products for their vehicle purchases. You will work closely with lenders to secure financing approvals, accurately complete all purchase paperwork, and ensure compliance with various requirements. Additionally, tracking receivables and following up on customer services will also be part of your role.

To qualify for the F&I Manager position at Spokane BMW, candidates should have a minimum of 2 years of dealership finance experience. While prior experience in automotive sales management is a plus, it is essential that candidates possess excellent interpersonal communication skills, demonstrate a customer-focused mentality, and show motivation to achieve targeted goals. A valid driver’s license and acceptable driving record are also required.

At Spokane BMW, we believe in fostering professional growth. As an F&I Manager, you will have access to our Lithia Learning Center, which provides resources and training to enhance your skills. We’re committed to growing our people, encouraging continuous learning, and promoting from within, ensuring our employees have the tools they need to succeed.

F&I Managers at Spokane BMW enjoy a comprehensive benefits package that includes competitive pay, medical, dental, and vision plans, paid holidays, and PTO. Additional perks such as short and long-term disability, paid life insurance, a 401(k) retirement plan, an employee stock purchase plan, and vehicle purchase discounts further enhance the role. We strive to provide a supportive environment and workplace wellness programs.

The work environment for an F&I Manager at Spokane BMW is collaborative and fast-paced, featuring a supportive team that prioritizes excellent customer service. You'll interact with various departments, participate in store meetings, and have the opportunity to engage directly with our customers during peak traffic, making every day dynamic and rewarding.

When answering this question, highlight your previous roles in finance within dealerships, emphasizing your responsibilities, challenges faced, and achievements. Discuss specific tasks such as securing financing, managing paperwork, or improving processes that showcase your expertise and capability in handling dealership finance.

To effectively answer this question, explain your approach to developing professional relationships with lenders. Talk about the importance of communication, understanding lender terms, and establishing trust through transparency, reliability, and consistent follow-up. Sharing a success story can add credibility and relevance.

In your response, outline how you assess each customer's unique needs and preferences when recommending protection packages. Emphasize your customer service skills and ability to communicate the benefits of various products tailored to specific concerns, ensuring customers feel valued and informed.

When addressing objections, focus on your active listening skills and ability to empathize with customers. Discuss strategies you use to identify the root of the objection and provide informed, reassuring responses that help to alleviate concerns, thereby guiding the customer toward a favorable decision.

Select a specific process you enhanced, describing the initial challenge, your actions, and the results. Illustrate how your innovation improved efficiency, customer satisfaction, or accuracy, showcasing your problem-solving skills and proactive mindset.

When answering, list familiar software and systems relevant to dealership finance, such as ADP, bank approval systems, or electronic deal submission tools. Mention how you utilized these systems to streamline operations and improve accuracy, emphasizing your tech-savviness and ability to adapt to new tools.

Express the importance of staying informed and highlight specific resources you use, such as industry publications, online courses, or networking with finance professionals. Mention any certifications or training you pursue to further your knowledge and compliance within the ever-evolving finance landscape.

In your response, articulate the crucial role of an F&I Manager in augmenting customer satisfaction through education, support, and transparency during the financing process. Discuss how your expertise can build trust and contribute to a positive dealership experience.

Describe your organizational skills and techniques for prioritizing tasks effectively in a fast-paced environment. Discuss how you assess urgency and importance to ensure accurate and timely processing of each transaction, demonstrating your multitasking capabilities.

Talk about your systematic approaches for tracking deal receivables, whether through spreadsheets, CRM software, or custom tracking tools. Emphasize your diligence in follow-ups and the importance of maintaining organized records to ensure nothing falls through the cracks.