Senior Manager, Devops

As a Senior Manager, DevOps at LivePerson, your core responsibilities will include overseeing and managing projects, altering the infrastructure as needed, and resolving incidents in our datacenter and cloud environments. You'll lead a team focused on improving system stability and reliability while implementing automation tools for optimal performance. It's essential to collaborate across teams to ensure efficient communication and management of projects, making quick decisions when faced with challenges.

To qualify for the Senior Manager, DevOps role at LivePerson, candidates should possess a strong working knowledge of routing protocols like BGP and OSPF and extensive experience with both datacenter and cloud networking technologies. Expertise in Linux environments, container deployments, and CI/CD pipeline functionality is also necessary. Additionally, strong scripting skills and familiarity with various cloud platforms such as AWS, Azure, or GCP are valued. Certifications in these areas would be preferred.

LivePerson places a high value on professional development for all its employees, including those in the Senior Manager, DevOps role. Team members have access to internal resources that foster learning, encourage skill enhancement, and promote career growth. Furthermore, you will also be given leadership opportunities to mentor your team, providing a chance to develop your managerial skills while positively influencing others.

At LivePerson, a Senior Manager, DevOps will work in an inclusive, friendly, and remote-friendly environment. The company actively encourages collaboration and communication across global teams. With a focus on innovation, you'll be part of a culture that embraces diversity and creativity, where your input will be welcome and valued. You'll find yourself in a supportive atmosphere where continuous improvement is a shared goal.

LivePerson offers an attractive benefits package for Senior Manager, DevOps employees, including comprehensive health coverage, generous PTO, financial wellness programs, and excellent support for family needs. The company also emphasizes mental well-being, offering services to help you and your family maintain a healthy lifestyle. All of these benefits aim to ensure you achieve a work-life balance that fosters productivity and satisfaction.

In preparation for this question, be ready to discuss specific cloud platforms you have worked with such as AWS, Azure, or GCP. Mention any relevant projects where you used specific services or managed cloud infrastructure, emphasizing how you ensured efficiency, security, and scalability in your cloud operations.

Focus on discussing the tools and practices you’ve used to automate processes, such as CI/CD pipelines, monitoring setups, or infrastructure management. Highlight specific examples where your automation initiatives led to improved efficiency, reduced downtime, or significant cost savings.

Share a specific incident, detailing the context, your role in handling it, and the final outcome. Emphasize your problem-solving skills, leadership, and how you leveraged communication to navigate the situation effectively.

Discuss your approach to mentorship and management, perhaps focusing on regular feedback, building trust, and encouraging open communication. Share examples of how you've developed team skills and fostered a collaborative environment.

Convey your strategies for maintaining composure during stressful times, such as prioritizing tasks, effective time management, and clear communication. Provide a real-life instance where you successfully navigated a high-pressure situation.

Illustrate your relevant experience by discussing the specific technologies you’ve worked with, particularly around routing protocols like BGP and OSPF. Share examples of challenges you faced in config or troubleshooting and how you resolved them.

Specify any CI/CD tools you have used, such as Jenkins or CircleCI, and discuss your experiences in setting them up and maintaining CI/CD pipelines. Emphasize best practices you followed to ensure smooth operations.

Be prepared to discuss critical performance indicators you track, such as uptime, incident response times, deployment frequency, and failure rates. Explain how these metrics help improve the overall performance of the infrastructure.

Emphasize the importance of clear communication, understanding each team's goals, and building relationships. Provide an example illustrating how your collaborative efforts led to successful project outcomes.

Discuss the scripting languages you are proficient in, such as Python or Bash, and provide examples of how you used scripting to automate tasks or troubleshoot issues. Focus on your ability to effectively integrate scripts into workflows.