One Utama - Retail Ambassador (Full-Time)

As a Retail Ambassador at Love, Bonito, your key responsibilities will include creating excitement during product launches and workshops, assisting customers with their shopping experience by offering style advice, promoting new arrivals and best-selling products, ensuring a clean store environment, handling inventory and cashier duties, and establishing strong relationships with our customers. You'll also support our store manager in driving sales performance, ensuring the brand's mission of empowering women through fashion resonates with clients.

To be considered for the Retail Ambassador role at Love, Bonito, you should have at least 1+ years of relevant work experience in fashion or retail. However, we welcome those with no experience but a willingness to learn! A minimum qualification of SPM or a Diploma in Retail Management, Fashion, or related fields is also required. Proficiency in spoken and written English and Malay or Mandarin is a must to communicate effectively with a diverse range of customers.

As a Retail Ambassador at Love, Bonito, essential skills include strong interpersonal and communication skills to engage with customers, the ability to multitask in a fast-paced environment, a personal passion for fashion, and being a people-oriented individual. You'll need to display a proactive approach to your responsibilities and commit to creating a positive shopping experience for every customer. Being a team player with a fun and supportive attitude is also crucial.

While previous retail or fashion experience is preferred for the Retail Ambassador position at Love, Bonito, it is not strictly necessary. We value enthusiasm, a willingness to learn, and a passion for the brand as much as experience. If you are a people-person who enjoys connecting with others and embracing a vibrant work environment, you are encouraged to apply!

The work schedule for a Retail Ambassador position at Love, Bonito consists of 45 hours per week, typically structured over a 5-day work week. This may include morning and afternoon shifts, and it’s important for candidates to be available to work on weekends and public holidays. Our team thrives in a dynamic setting, so flexibility in your schedule can help enhance both your experience and the customer experience.

To create excitement for a product launch as a Retail Ambassador, I would first understand the product well and its unique selling points. Then, I would engage customers by sharing this information enthusiastically, using social media to tease the launch, organizing in-store events, and creating eye-catching displays. Additionally, encouraging team collaboration to brainstorm creative ideas could significantly boost excitement.

I would share a specific example highlighting my approach to customer service, detailing how I engaged with the customer, understood their needs, and ensured they found exactly what they were looking for. Solving their issues promptly and ensuring they left happy would showcase my commitment to customer satisfaction.

In a fast-paced retail environment, I would prioritize tasks based on urgency and customer needs. For instance, while assisting customers is my primary focus, I would also ensure that stock is replenished, returns are processed, and the store is kept tidy. Efficient time management and staying organized would help me balance between customer service and store responsibilities effectively.

My motivation to work in retail stems from my passion for fashion and the joy of helping customers find their unique styles. Interacting with customers and making a positive impact on their day fills me with energy. Additionally, being part of a team that celebrates creativity and individualism aligns perfectly with my values.

I would handle a difficult customer by first remaining calm and listening to their concerns. Understanding their perspective is crucial, so I would empathize with them. Then, I would work collaboratively to find a resolution that meets their needs while adhering to store policies. Keeping a positive attitude and ensuring they feel valued throughout the process is key.

I know that Love, Bonito is a digital-first womenswear brand focused on empowering women through style. The brand’s mission resonates with me, as I believe in the importance of fostering self-confidence among women. Their commitment to female representation and community support makes them a pioneer in creating a thoughtful shopping experience that celebrates every woman.

I would promote new arrivals by first familiarizing myself with what makes each item special. Then, I would showcase these items to customers through engaging conversations, highlighting their features, and how they fit into current trends. I’d also use promotional displays and social media to generate buzz, and even suggest styling options to enhance their shopping experience.

Teamwork is essential in retail because it creates a supportive environment where everyone can share ideas and help each other succeed. Collaborative efforts lead to better problem-solving, improved customer experiences, and a more enjoyable workplace atmosphere. A strong team united under a common goal amplifies our ability to serve our customers effectively.

To keep myself motivated during repetitive tasks, I set small goals for myself and celebrate achievements, whether big or small. I focus on the positive impacts my efforts will have on customers and the overall store ambiance. Additionally, I find it helpful to engage with colleagues during downtime, maintaining a friendly atmosphere and strong team camaraderie.

Currently, inclusivity and sustainability are significantly impacting the retail landscape. More brands are focusing on diverse sizing and representations within their product lines. Eco-friendly materials and ethical production practices are also becoming priorities for consumers. Staying aware of these trends is vital for a Retail Ambassador to align with customer values and expectations.