Full Time - Sales Specialist - Flooring - Day

As a Sales Specialist at Lowe's, you'll be responsible for providing exceptional customer service, guiding customers through their flooring choices, and ensuring their needs are met from project estimates to executing sales. You'll handle customer inquiries, assist with product specifications, and manage vendor communications, all while aiming to achieve sales goals.

To qualify for the Sales Specialist position at Lowe's, you need a high school diploma or GED, along with at least 1 year of experience in customer-facing sales. If you have a passion for sales and strong communication skills, you'll be a great fit for this role.

As a Sales Specialist at Lowe's, you'll enjoy competitive pay, bonus opportunities based on sales performance, healthcare benefits, a company-matching 401(k), and a 10% employee discount among other perks. Additionally, educational opportunities through our tuition assistance program are available to support your career growth.

While specific flooring experience isn't mandatory, having a solid background in customer service and sales is crucial. Lowe's values candidates who are eager to learn about flooring products and share that knowledge with customers to enhance their shopping experience.

Lowe's is committed to fostering growth for Sales Specialists through training programs, mentoring, and the opportunity to progress within the company. With initiatives like our Track to the Trades, you'll gain valuable skills to elevate your career in retail and beyond.

When answering this question, highlight your active listening skills, your approach to asking open-ended questions, and how you clarify customer needs to provide tailored recommendations that create a positive shopping experience.

Share a specific example showcasing your problem-solving skills and dedication to customer service. Emphasize the steps you took to address their concerns, and how you ensured their needs were met.

Explain your approach to prioritization and multitasking. Discuss how you gauge customer urgency and distribute your attention effectively, ensuring that each person feels valued and assisted.

Reflect on your sales approach, whether it's consultative, assertive, or solution-oriented. Ensure to back this up with examples that demonstrate how your style has been effective in past roles.

If you lack direct experience with flooring, express your eagerness to learn and your ability to quickly familiarize yourself with products. Discuss any related experiences that highlight your capacity to adapt and learn about new product lines.

Share your alignment with Lowe’s values, commitment to community, and your passion for home improvement. This is a great opportunity to express enthusiasm for the company culture and your desire to contribute positively to the team's success.

Discuss the importance of setting personal goals and seeking feedback to enhance your performance. Mention how celebrating small victories and building customer relationships keep you energized in a sales environment.

Emphasize your ability to engage customers with open questions, narrowing their needs based on what they express. Discuss how you can offer guidance and suggestions tailored to their projects without being overly pushy.

Explain your meticulous approach to processing orders, emphasizing the importance of double-checking details and maintaining communication with customers throughout the entire process to ensure order fulfillment meets their expectations.

Stress the significance of active listening and maintaining professionalism while addressing customer complaints. Outline steps you would take for resolution, including following up to ensure customer satisfaction post-resolution.