Strategic Account Executive

As a Strategic Account Executive at Lyreco, your main responsibilities include providing exceptional customer support, promoting our Workplace Solution offerings, managing administrative tasks, and collaborating closely with the Strategic Account Manager to develop strategies that boost sales and profitability.

Lyreco seeks a Strategic Account Executive with proven experience in a customer-centric sales environment, strong organizational skills, and familiarity with Microsoft Office. Eagerness to work autonomously while being a team player is essential, and knowledge of Excel functions would be beneficial.

At Lyreco, we offer our Strategic Account Executives various professional development opportunities through our Grow Our Own Talent Programme. This initiative promotes internal career advancements, ensuring that you are supported throughout your career journey with us.

Strategic Account Executives at Lyreco enjoy a comprehensive benefits package, including 31 days of holiday, options for remote work, pension and life assurance schemes, private medical insurance, and participation in our Cycle to Work Scheme, among other perks.

Yes, as a Strategic Account Executive at Lyreco, you may be required to travel occasionally within the UK based on business needs, providing a great opportunity to connect with clients directly and strengthen those relationships.

To prioritize effectively as a Strategic Account Executive, categorize tasks based on urgency and significance. Use organizational tools to track deadlines and keep communication open with your team, ensuring that client needs are always addressed promptly.

Successful promotion usually involves understanding the client’s needs first. Share a specific instance where you showcased a product or service that directly addressed customer pain points, leading to a sale or positive feedback.

Handling difficult queries requires patience and active listening. Begin by validating their concerns, then seek a resolution. An example response might detail how you successfully turned a complaint into an opportunity for enhanced service, ensuring client satisfaction.

To maintain strong client relationships, regular follow-ups, personalized communication, and providing value beyond transactions are key strategies. Reference how you've implemented these methods in prior roles to enhance customer loyalty.

Discuss how you've used data analytics to glean insights into sales performance, clients' behavior, or market trends, leading to informed decision-making. Mention any relevant tools or software you've employed in this context.

Self-motivation in inside sales can stem from setting specific goals and tracking progress. Share personal strategies, such as celebrating small wins or creating a supportive environment with your team, that help keep your enthusiasm high.

Tailor your response based on alignment with Lyreco's mission and values. Emphasize your relevant experience, skills, and enthusiasm to contribute to the team's success, along with your dedication to the principles of equality and customer service excellence.

Effective cross-selling begins with a thorough understanding of the client's current usage and identifying additional needs. Illustrate your approach with an example where you successfully introduced complementary products, enhancing the client's overall experience.

Staying organized involves utilizing task management tools, creating checklists, and setting aside time at the end of each week to reflect on accomplishments and upcoming tasks. Explain how these methods have ensured your success in managing commitments.

A team player fosters collaboration and shares insights that contribute to achieving collective sales targets. Provide examples of how you've supported team dynamics, ensuring that everyone’s strengths are leveraged toward meeting or exceeding goals.