Infrastructure & Operations Manager

The Infrastructure & Operations Manager at Macquarie Technology Group is tasked with overseeing the technical infrastructure and security team, ensuring that all digital platforms are reliable and secure. This role involves cultivating a world-class infrastructure practice, leading and mentoring a dynamic technical team, and driving innovation through automation. Additionally, the manager is responsible for managing budgets, vendor relationships, and collaborating with other departments to align strategic needs.

At Macquarie Technology Group, candidates for the Infrastructure & Operations Manager role should have over 10 years of experience in infrastructure operations and more than 7 years in leading IT teams. A solid understanding of the Microsoft ecosystem, including Azure cloud, along with exceptional technical capabilities in network and security is essential. Proven leadership skills, budget management experience, and a customer service focus are also critical for success in this position.

Yes! The Infrastructure & Operations Manager role at Macquarie Technology Group offers a blended working arrangement where you’ll spend 3 days in our CBD office and continue to work from home for the rest of the week. This hybrid model promotes a healthy work-life balance while still allowing for effective collaboration with the team.

Macquarie Technology Group is dedicated to your personal and professional growth. As an Infrastructure & Operations Manager, you will have access to extensive learning and development opportunities, including Gallup strengths-based training and defined career pathways. This commitment to investing in our team ensures a dynamic environment where you can accelerate your career while contributing to the company's strategic goals.

A successful Infrastructure & Operations Manager at Macquarie Technology Group possesses strong leadership qualities, exceptional communication skills, and a passion for technology and innovation. The ability to automate processes, improve efficiency, and manage budgets effectively is crucial, as is the capability to be hands-on during technical escalations. The role requires teamwork, collaboration, and an unwavering focus on delivering exceptional customer service.

Highlight specific examples from your past roles where you successfully managed IT infrastructure, focusing on your approach to system reliability, security, and user satisfaction. Emphasize your leadership style and how it contributed to fostering a positive team environment.

Discuss specific projects where you implemented new systems, tools, or processes that enhanced operational efficiency. Provide measurable outcomes to demonstrate the impact of your innovations on overall team performance and service delivery.

Describe your approach to working with vendors, ensuring good communication, negotiation skills, and fostering collaboration. Share any specific instances where you successfully negotiated contracts or resolved conflicts.

Outline a detailed plan for incident management, emphasizing swift assessment, mitigation, and communication. Highlight your experience in managing crisis situations and coordinating with stakeholders to minimize disruption.

Explain your process for creating, monitoring, and adjusting budgets based on priorities and the impact on the infrastructure. Include examples of previous budget management experiences and how you achieved cost efficiencies.

Discuss specific methods you use to foster a customer-centric culture among your team members. Share examples of how you measured and improved customer satisfaction and addressed any feedback.

Give a detailed account of a particularly impactful project, outlining your goal, strategy, challenges faced, and the results achieved. Highlight teamwork and collaboration as key elements of the project's success.

Discuss the specific KPIs you focus on, such as uptime, incident response times, and customer satisfaction rates, and how each metric informs decision-making and operational improvements.

Share specific resources or networks you engage with, such as industry publications, webinars, or professional groups. Discuss how this knowledge translates into practical applications in your projects.

Outline your understanding of workplace culture and key elements that make a workplace exceptional, such as collaboration, recognition, and development opportunities. Describe how your values align with Macquarie Technology Group's culture.