Service Technician - Residential Remodels

As a Service Technician at Mad City Windows & Baths, you will be responsible for performing service visits after home remodel projects are completed. This includes diagnosing technical problems, producing service reports, and undertaking various tasks like repairing plumbing leaks, wrapping windows, installing shower doors, and general maintenance work. Your role is vital in ensuring customer satisfaction and the overall quality of our remodeling services.

To qualify as a Service Technician at Mad City Windows & Baths, you should have 2-5 years of experience in the remodeling industry. A valid driver’s license with a good driving record is essential, along with the ability to understand and follow safety procedures. Strong planning and organization skills, as well as a commitment to quality workmanship, are also critical for success in this role.

Mad City Windows & Baths offers a competitive pay range of $30-35 per hour for Service Technicians, alongside comprehensive benefits that include medical, dental, and vision coverage. Additionally, all necessary tools are provided, and you'll enjoy consistent schedules with growth opportunities within a respectful and forward-thinking work culture that values diversity and inclusion.

Absolutely! At Mad City Windows & Baths, we understand the importance of onboarding and training. New Service Technicians will receive comprehensive training to familiarize themselves with our projects, processes, and the high standards we uphold. This training allows you to hit the ground running and provides you with the tools you need to excel in your role.

Career progression at Mad City Windows & Baths is strongly encouraged. Many of our current leaders in marketing and other departments began their careers in entry-level roles, including Service Technicians. We value dedication and hard work, and there are numerous opportunities for advancement within our growing company as we continue to reshape the home improvement landscape.

When answering this question, focus on a specific project highlighting your problem-solving skills. Describe the challenges you faced, your approaches to addressing those issues, and the outcomes. Emphasize teamwork, communication, and technical skills that made a difference in the project's success.

For this question, outline your systematic approach to diagnosing issues. Start with assessing the problem, gathering information from the homeowner, and using your technical knowledge to troubleshoot effectively. Highlight your attention to detail and commitment to finding the best solutions for the customer.

When responding, demonstrate your organizational skills by discussing specific strategies you use. Talk about how you assess urgency, focus on high-priority tasks, and use effective time management to ensure all service calls are handled efficiently while maintaining quality standards.

This is a great opportunity to discuss your understanding and commitment to safety practices. Mention specific protocols you follow, such as using protective gear, following safety procedures during repairs, and your awareness of the regulations that govern the remodeling industry. This reflects your responsibility and professionalism.

Address this question by emphasizing your communication skills and customer service orientation. Share an example where you turned a negative situation into a positive outcome through active listening, empathy, and taking necessary actions to resolve the issue to the homeowner's satisfaction.

Highlight relevant experiences by explaining specific plumbing tasks you've completed. Discuss the tools you've used, the steps you take to ensure repairs are effective, and your familiarity with common plumbing issues to showcase your competence as a Service Technician.

Use this question to convey your passion for home improvement and customer service. Discuss intrinsic motivators like your desire to solve problems beautifully and make homes better for customers. You might also mention the satisfaction you get from customer feedback and the thrill of overcoming challenges.

For this question, illustrate your openness to constructive criticism. Discuss an example where you received feedback, how you assessed the critique, and what steps you took to implement changes. This portrays your adaptability and commitment to professional growth.

Take this opportunity to talk about specific tools you've used in your previous roles, discussing their benefits. Mention any relevant technologies or software that enhance task management or repair processes, showcasing your technical competence and willingness to embrace new tools.

In your answer, express the significance of quality standards and your approach to maintaining them. Discuss best practices you apply in your work, such as double-checking repairs, using quality materials, and seeking feedback after each job to continually improve your craft.