Supervisor, Operations

As a Supervisor of Operations at Performance Team, your responsibilities will include overseeing daily warehouse activities, planning inbound and outbound schedules to meet customer metrics, assigning tasks based on workload, and ensuring adherence to safety protocols. You will also manage a team of over 20 employees, track productivity, and maintain accurate inventory records, all aimed at optimizing operational efficiency.

To apply for the Supervisor, Operations position at Performance Team, candidates should have a minimum of 2 years of management experience in warehouse operations, preferably in a related industry. Proficiency in computer systems and the ability to communicate effectively, including in Spanish, is a plus. Strong leadership and planning skills are also essential to be successful in this role.

The Supervisor, Operations position at Performance Team works a fixed schedule from Wednesday to Saturday, starting at 5:00 AM and ending at 3:30 PM. This offers a great opportunity for a long weekend while ensuring you have dedicated time to manage your team's activities effectively.

Performance Team is committed to its employees' success, offering comprehensive benefits such as medical, dental, and vision coverage, a 401k plan with a company match, and paid time off. The company fosters a diverse and inclusive environment and provides resources like an Employee Assistance Program to support work-life balance and employee well-being.

At Performance Team, there are numerous opportunities for professional development and career growth. As a Supervisor of Operations, you will gain valuable leadership experience overseeing a team and managing warehouse processes. High-performing employees may advance to higher management roles or continue to refine their skills in various logistics and operations functions within the company.

To manage a diverse team effectively, I would foster an inclusive environment that encourages open communication, valuing each team member's unique background. This involves regular check-ins, promoting team-building activities, and addressing any conflicts or grievances promptly.

In a fast-paced warehouse environment, I prioritize tasks by assessing urgency based on operational needs and delivery timelines. I create a daily plan, engage team members for input, and adjust as needed to ensure all tasks are completed efficiently.

I once encountered a conflict between two team members regarding task responsibilities. I facilitated a private meeting to hear both sides, encouraged open dialogue, and helped them find a solution. As a result, they collaborated better and worked more effectively together.

I ensure compliance by conducting regular safety audits, providing ongoing training to employees, and leading by example. Additionally, I encourage team members to report unsafe conditions, which fosters a culture of safety awareness.

Data plays a critical role in improving warehouse operations. By analyzing metrics such as inventory accuracy, productivity rates, and shipping timelines, I can identify bottlenecks and implement improvements that enhance overall efficiency.

I track employee performance through regular one-on-one check-ins, reviewing performance metrics, and providing constructive feedback. Additionally, I implement performance-based incentives to motivate the team and recognize outstanding contributions.

The most important quality for a Supervisor in Operations is adaptability. The ability to quickly respond to changes, whether in workload or team dynamics, is essential to maintaining efficiency and morale.

When faced with unexpected disruptions, I assess the situation, communicate with my team, and develop a contingency plan. By remaining calm and solution-focused, I can quickly devise strategies to minimize operational impact.

I implemented a new inventory management system that significantly improved tracking accuracy. I conducted training sessions with the team, solicited feedback, and made adjustments to ensure a smooth transition, which ultimately increased efficiency.

As a leader in operations, I am motivated by the growth and success of my team. Seeing my employees develop their skills, achieve their goals, and contribute to the overall success of the warehouse is incredibly rewarding.