Deal Desk Manager

Who we are

At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We’re on a mission to change that, to make banking work better for everyone. 

Join us as we bring banking and financial services technology into the digital-first world. Where our best-in-class, cloud-banking platform is igniting financial change globally. Where we are enabling our customers to build great banking experiences for their customers; in a faster, more flexible and more dependable way than ever before. 

If this mission drives you, if you are bold, curious, customer-obsessed and ready to embrace a challenge, then we want you on our team. 

At Mambu our people are the foundation! We prioritise continuous learning and development to empower Mambuvians for success and growth. We provide a learning budget by function for professional development and offer a comprehensive L&D program that enhances both technical expertise and soft skills.

Let’s rewrite the rules of banking together!

What you’ll do

As the Deal Desk Manager at Mambu, you will play a critical role in enabling our Go-To-Market (GTM) strategy by managing and optimizing deal structures, pricing, and approval processes. You will collaborate closely with Sales, Customer Success & Delivery, Legal, Finance, and other cross-functional teams to ensure deals are structured to align with Mambu’s strategic objectives while meeting customer needs. The role involves balancing deal velocity with governance, driving efficiencies in the deal process, and has a global reach across regions and gives an opportunity to develop highly visible and trusting relationships with key commercial and executive leaders to provide strategic insights to support their decision-making. Key responsabilities will include:

1. Deal Review and Structuring:

• Evaluate deal proposals to ensure alignment with company policies, pricing strategy, and revenue recognition standards.
• Collaborate with Sales to design deal structures that balance customer needs with Mambu’s financial and strategic objectives.
• Provide recommendations on pricing, discounts, and contract terms to drive value and close opportunities efficiently.

2. Pricing and Approvals:

• Serve as the primary point of contact for pricing strategy and discount governance, ensuring compliance with company guidelines.
• Manage and enforce the deal approval compliance process, including routing deals to the appropriate stakeholders for sign-off.
• Support Sales in navigating complex deal scenarios, offering creative solutions while adhering to business constraints.

3. Data Management and Insights:

• Maintain and manage deal-related data within the CRM (e.g., Salesforce), ensuring one source of truth accuracy and integrity of records.
• Analyze deal trends, discounting behavior, and win/loss patterns to provide insights that inform pricing and go-to-market strategies.
• Prepare dashboards and reports to present deal desk performance metrics to leadership.

4. Process Optimization and Automation:

• Establish a business partner model for the sales and services organisation supporting them in the creation of the deal structure and especially own the end to end approval process.
• Continuously refine deal desk workflows to reduce bottlenecks and improve efficiency without compromising compliance.
• Partner with the Revenue Operations & IT teams to implement automation tools and auditable processes, such as CPQ (Configure Price Quote) systems, to streamline deal management.
• Support in developing training materials, sales examples and conduct regular contract training sessions – to reduce contract variations between similar deals

5. Stakeholder Collaboration:

• Work closely with Sales, Finance, and Legal teams to ensure deal terms are negotiated and approved in a timely and compliant manner.
• Act as an advisor to Sales teams, ensuring they have the tools, insights, and support needed to execute deals effectively.
• Collaborate with the FP&A team to ensure alignment between deal structures and broader financial planning objectives.

Key Success Factors:

• Operational Excellence: Streamline and standardize deal review and approval processes to ensure efficiency, scalability, and alignment with business goals.
• Strategic Guidance: Provide actionable insights and recommendations to Sales and Finance on pricing strategies, discount structures, and deal terms to maximise profitability while remaining competitive.
• Stakeholder Collaboration: Act as the central point of coordination between Sales, Customer Success & Delivery, Legal, and Finance to ensure smooth execution of deals while maintaining governance and compliance standards.

What you’ll bring

• 3-5 years of experience in deal desk, revenue operations, sales operations, or a related role, ideally in a SaaS environment.
• Strong analytical and quantitative skills, with the ability to interpret data and make strategic recommendations.
• Experience with CRM systems (e.g., Salesforce) and familiarity with CPQ tools is highly desirable.
• Proven ability to work cross-functionally and build strong relationships with Sales, Finance, and Legal stakeholders.
• Strong attention to detail, particularly in reviewing deal terms, pricing structures, and contracts.
• Ability to navigate complex deal scenarios and provide creative, compliant solutions.
• Bachelor’s degree in Business, Finance, or a related field preferred.

Key Attributes for Success:

• Operational Discipline: Ability to manage multiple deals and priorities simultaneously while maintaining accuracy and focus.
• Proactive Communicator: Skilled at providing clear guidance and resolving bottlenecks in collaboration with stakeholders.
• Strategic Mindset: Balances short-term deal velocity with long-term profitability and strategic objectives.
• Customer-Centric: Committed to designing win-win deal solutions that meet both customer needs and company goals.

Your future

We aim to be the leading cloud-banking platform, powering the future of banking and igniting financial change globally. If you want to join a collaborative, inclusive team of experts changing the lives of billions, this is where you belong.

Let's connect!

Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook, Instagram, and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at mambu.com/careers. 

Follow the work of our Product and Engineering teams as they continuously make our products and platform bigger, better, faster and stronger. Check out our Medium Product & Tech Log.

As part of the recruitment or HR onboarding process, you will undergo background check screening. This includes a criminal background check and a review against sanctions, anti-money laundering, counter-terrorism financing, and politically exposed persons screening services. Your employment is conditional upon the successful approval of these results.

Don’t meet every single requirement? Studies have shown that many job seekers (including women, people of colour and people from diverse backgrounds) are reluctant to apply to jobs unless they meet every single qualification. 

Here at Mambu we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Mambu is committed to working with and providing equal opportunities to people with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable adaptation of the process to accommodate your needs, please contact us at talent.acquisition@mambu.com and let us know how we may assist you.

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