Sales & Customer Service Associate-Part Time

As a Sales & Customer Service Associate at Massage Envy Flowood, your key responsibilities will include greeting clients, booking appointments, and educating them about our services and the importance of total body care. You'll promote our Wellness Program, handle client inquiries via phone and email, and support the smooth operation of the clinic. This role requires excellent communication skills and a passion for assisting others in their wellness journey.

To qualify for the Sales & Customer Service Associate position at Massage Envy Flowood, candidates should possess a high school diploma or equivalent. Previous retail or sales experience is preferred but not compulsory. Strong critical thinking abilities, excellent math skills, and the capacity to multitask are vital. Additionally, good people skills and a general understanding of massage and skin care services are important to build rapport with clients.

As a Sales & Customer Service Associate at Massage Envy Flowood, you can look forward to a range of benefits. These include competitive pay between $9 and $13 per hour, performance-based bonuses and commissions, medical, dental, and vision plans with employer contributions, and a matching 401(k) plan after a year of employment. Also, enjoy employee discounts and a flexible work schedule to promote a healthy work-life balance.

A typical day for a Sales & Customer Service Associate at Massage Envy Flowood involves greeting clients as they enter the facility, scheduling their appointments, and answering any questions they may have. You will actively promote wellness services and products, assist with retail sales, and manage client inquiries through phone or email. Your goal will be to create a welcoming atmosphere while ensuring each client feels valued and understood.

To stand out as an applicant for the Sales & Customer Service Associate position at Massage Envy Flowood, highlight any relevant experience in customer service and retail sales during your application. Emphasizing your passion for wellness and understanding of skincare and massage services will help you make a positive impression. Additionally, showcasing strong communication skills and a proactive approach to client engagement can set you apart from other applicants.

In handling a difficult customer at Massage Envy Flowood, I would first remain calm and listen actively to their concerns. Acknowledging their feelings is crucial. Then, I would offer solutions, whether it’s rescheduling an appointment, addressing a service issue, or offering alternative products. My goal would be to ensure the customer feels heard and valued, ultimately restoring their trust in our services.

Certainly! In my previous role, I encountered a customer who was unhappy with their service. I took the time to listen to their concerns and offered them a complimentary session. I followed up to ensure they were satisfied, which turned their experience around and resulted in positive feedback about our clinic. It reinforced my belief in the power of personal attention.

In the context of my role at Massage Envy Flowood, 'total body care' means taking a holistic approach to wellness, incorporating massage and skin treatments. It's about promoting overall health and well-being, educating clients on these benefits, and encouraging them to integrate our services into their regular self-care routines for better life balance.

During busy shifts at Massage Envy Flowood, I prioritize tasks by assessing immediate needs, like attending to clients first, followed by scheduling and administrative responsibilities. I maintain a flexible approach to adapt to changing demands while ensuring effective communication with both clients and team members to keep the clinic running smoothly.

To promote the Wellness Program effectively at Massage Envy Flowood, I would engage clients by explaining the benefits they would gain from regular visits and how the program supports their wellness journey. I’d use personal experiences and client success stories to make it relatable. Offering first-time signup discounts could also encourage participation.

I want to work at Massage Envy Flowood because I am passionate about wellness and helping others achieve their health goals. I admire the franchise's commitment to providing quality care and support to clients. Being part of such a dynamic team that truly makes a difference in clients' lives excites me, and I believe I can contribute positively to its mission.

In my previous retail job, I gained experience in upselling by actively engaging clients about products that complemented their purchases. I would ask questions to understand their needs better and recommend items that would enhance their experience. This not only increased sales but also improved customer satisfaction by aligning products with their preferences.

If faced with a double booking at Massage Envy Flowood, I would quickly assess the situation to apologize to both clients sincerely. I would offer alternatives, such as rescheduling one appointment while ensuring the other is accommodated as smoothly as possible. Transparent communication and a focus on finding a solution would be my priority.

The most important skill for a Sales & Customer Service Associate is effective communication. Ensuring clients feel valued and understood through clear dialogue fosters better relationships. Additionally, adaptability is essential as it allows you to navigate various interactions and situations while maintaining a positive atmosphere at the clinic.

Staying motivated in a customer-focused role, like that of a Sales & Customer Service Associate at Massage Envy Flowood, comes from knowing that my work impacts others' lives positively. Celebrating small wins, engaging with clients, and focusing on how my efforts contribute to their wellness journey brings me fulfillment and drive to excel in my role.