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Field Operations Consultant - job 1 of 2

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description

The Field Operations Consultant role conducts objective restaurant standards evaluations such as Operations Excellence Assessments, Food Safety visits and National Restaurant Building and Equipment Standards assessments. You will analyze restaurant performance across customer experience and operations brand standards. This position also develops a holistic restaurant operations skill set across all restaurant operations systems through ongoing assessment, training, and development.

Conducts objective evaluations (i.e., Running Great Restaurants Visits, Food Safety Visits, Operations Excellence Assessments, Health & Safety Visits, and National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer experience and McDonald’s operations’ Brand Standards
Protects the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions
Supports operational excellence by identifying restaurants that do not meet McDonald's QSC (Quality, Service and Cleanliness) / safety standards
Develops a holistic restaurant operations skill set across all Restaurant operations’ systems through ongoing training, learning, and certification in assigned area of expertise
Builds deep expertise in Restaurant Operations and provides expert coaching and root cause analysis to Franchisees
Serves as a Subject Matter Expert to provide support to restaurants as requested by Operators on specific operations initiatives (i.e.. Delivery, Drive-Thru, Digital, etc.)
Uses system and initiative Subject Matter Expertise to drive Guest Counts, Sales, and cashflow through support of operations, initiatives, and Owner/Operator priorities by conducting Performance Excellence Sessions
Collaborates with Franchise Business Partners to assist in developing a full restaurant consulting toolkit, monitor goals and key metrics, and drive business results

Benefits eligible: Yes
Bonus eligible: Yes
The expected salary range for this role is $75,700 - 94,620 / per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Company Car Program

Qualifications

Accurate, consistent evaluator that relies on measurable facts and observations
Strong attention to detail and ability to keep reports and evaluations organized
Effective time management skills to keep up with a demanding evaluation and travel schedule
Quick learner capable of developing both a broad understanding of all Restaurant systems and deep expertise in certain areas
Strong interpersonal skills and ability to build amicable relationships with Franchisee's and restaurant managers
Energetic leader with excellent social, communication and presentation skills. Solid influencing and facilitation skills
Coachable learner with the desire for continuous learning
Ability to work in an ever-changing environment
Recognizes patterns and develops intuition around common restaurant performance issues
Restaurant experience preferred
High school diploma

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Average salary estimate

$85160 / YEARLY (est.)

min

max

$75700K

$94620K

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What You Should Know About Field Operations Consultant, McDonald's Corporation

As a Field Operations Consultant at McDonald's, you'll be stepping into a dynamic role that allows you to make a positive impact across our restaurants in Central MA, particularly in Worcester and Springfield. This isn't just about conducting evaluations; it's about being the force behind our operational excellence. You’ll be performing critical assessments like Operations Excellence Checks and Food Safety Visits, which means you’ll analyze how well restaurants are meeting our brand standards. But it doesn't stop there! Your role involves building strong relationships with Franchise Owners and restaurant managers, mentoring them, and sharing best practices that ensure every customer has a great experience. Your keen eye for detail and ability to recognize patterns will safeguard the McDonald’s brand and boost sales through targeted support. You’ll also get to flex your leadership skills by conducting training sessions and providing expert coaching. So, if you thrive in a fast-paced environment where you can learn continuously and lead with purpose, the Field Operations Consultant position at McDonald's is your chance to be part of something bigger. With a competitive salary, a supportive benefits package, and a chance to build a fulfilling career, you'll find that this role is as rewarding as it is challenging.

Frequently Asked Questions (FAQs) for Field Operations Consultant Role at McDonald's Corporation

What are the responsibilities of a Field Operations Consultant at McDonald's?

The Field Operations Consultant at McDonald's is tasked with conducting various evaluations such as Operations Excellence Assessments, Food Safety visits, and the analysis of restaurant performance. This role is instrumental in identifying issues that may impact customer experience and ensuring that restaurants meet McDonald’s Quality, Service, and Cleanliness standards.