Sales Associate - (Lake Avenue) - Lockport, NY

As a Sales Associate at Crosby's in Lockport, NY, your responsibilities will include welcoming customers, ensuring a clean shopping environment, assisting customers in finding products, maintaining organized shelves, and facilitating transactions accurately. You play a critical role in creating a positive shopping experience and contributing to a supportive team atmosphere.

To apply for the Sales Associate position at Crosby's, you should preferably have a High School Diploma or equivalent and be at least 18 years old. While prior retail experience is beneficial, it is not necessary; your enthusiasm and willingness to learn are the key factors that we value most.

Crosby's prides itself on fostering an environment where Sales Associates can grow. Opportunities for advancement are available as you develop your skills and experience within the team. Crosby's encourages career progression and provides training and support to help you reach your professional goals.

Sales Associates at Crosby's enjoy a range of benefits including a 20% employee discount, paid time off, a 401K plan, an attractive referral bonus of $250 plus a free pizza, and company-paid Employee Assistance Programs. These benefits reflect our commitment to supporting our team members both personally and professionally.

During the application process for a Sales Associate position at Crosby's, you can expect a straightforward procedure where you’ll submit your application online, potentially followed by a phone or in-person interview. We focus on understanding your enthusiasm for customer service and how you align with our community-oriented values.

When dealing with difficult customers, it’s important to remain calm and listen actively. Demonstrating empathy and showing that you care about their concerns can turn an unpleasant experience into a positive interaction. Always aim to provide solutions or involve a manager if needed.

Express your passion for customer service and community involvement when answering this question. Highlight how Crosby's values align with your own and your desire to contribute to a positive shopping environment.

Share a specific example that illustrates your commitment to customer satisfaction. Focus on what you did to understand the customer’s needs and how you ensured they had a positive experience.

Explain your strategy for managing time effectively, such as tackling immediate customer needs first, keeping shelves stocked, and always ensuring a clean environment. Mention the importance of communication with team members.

Discuss your intrinsic motivation, such as a desire to provide excellent customer experiences, your ability to work as part of a team, and personal growth aspirations within your role at Crosby's.

Effective communication is key for a Sales Associate. Share how you prioritize open dialogue with team members, seek feedback, and make use of meetings or brief check-ins at the start of shifts to collaborate better.

Describe how you engage customers by making product recommendations based on their interests, showcasing promotions, or sharing your personal experiences with the products available at Crosby's.

In the event of a stock shortage, it’s important to stay calm and inform customers about the situation. Offer alternatives or suggest other products that meet their needs while communicating with team members to find solutions.

A memorable customer experience comes down to attentiveness, genuine engagement, and providing excellent service. Discuss how going the extra mile, such as remembering returning customers and their preferences, adds to that experience.

Teamwork is vital as a Sales Associate because it fosters a positive work environment, improves efficiency during busy periods and ensures that customers receive consistent service. Mention your belief in celebrating team achievements.