Coordinator

As a Project Coordinator at Spinneybeck, your main responsibility is to serve as the key liaison between customers and sales teams, ensuring that all parts of the order process run smoothly from start to finish. This includes answering inquiries via phone and email, preparing quotes, interpreting architectural drawings, and coordinating with purchasing and production teams on custom products.

To qualify for the Project Coordinator position at Spinneybeck, candidates are required to hold a four-year degree and have 2-3 years of relevant work experience, preferably in the architecture or design field with a strong focus on customer service skills. Exceptional organizational, communication, and problem-solving abilities are crucial.

Project Coordinators at Spinneybeck utilize several software programs, including SBT for transactions, Infor to manage the customer database, DocuWare for electronic filing, and Microsoft Outlook and Excel to handle daily tasks and report generation.

The typical work schedule for a Project Coordinator at Spinneybeck is Monday through Friday, from 8:00 AM to 5:30 PM. On remote workdays, the hours are adjusted to 8:30 AM to 5:30 PM, ensuring a balanced workload and flexibility while maintaining productivity.

Spinneybeck is committed to equal opportunity employment, actively welcoming candidates from various backgrounds, including all abilities, gender identities, ethnicities, and orientations. The company emphasizes bringing your whole self to work and supports veterans and individuals with disabilities throughout the hiring process.

To effectively prioritize tasks in high-pressure situations, it's essential to identify deadlines, assess the urgency of each task, and utilize organizational tools. I always start by listing tasks based on their importance and deadlines, allowing me to tackle the most pressing ones first while still setting aside time for less urgent requests.

In my previous roles, I frequently interpreted architectural drawings to understand project specifications and client needs. I learned to identify key details, symbols, and dimensions which helped me effectively communicate necessary information to the production teams and ensure that customer expectations were met or exceeded.

In a previous position, a client was dissatisfied with a delay in their order. I quickly assessed the situation, communicated transparently with the client about the timeline, and coordinated a solution with our production team to expedite their order. This experience reinforced the importance of clear communication and proactive problem-solving in customer service.

Effective communication involves active listening and providing clear, concise information. I always ensure I understand what others are saying before responding and I tailor my communication style based on the recipient, whether it’s formal emails to clients or quick chats with team members for speedy resolutions.

When faced with conflicting priorities, I first seek to understand the requirements and timelines from each department. I then communicate transparently, explaining the situation to all parties involved and striving to find a compromise that meets everyone’s needs while prioritizing tasks based on urgency and impact.

To ensure accuracy in order processing, I always double-check information against established guidelines and maintain a thorough record of transactions. Additionally, I utilize digital filing systems to track changes and updates, allowing quick access to information needed to confirm order details.

I find that tools like Infor or CRM systems specifically designed for tracking client interactions and order histories are immensely beneficial. They help me streamline communications, access important client data quickly, and foster stronger relationships through personalized interactions based on their previous orders.

My approach to teamwork involves being collaborative and approachable. I believe in open communication and actively participating in discussions to bring different perspectives to the table. I also prioritize fostering a supportive environment where every member feels comfortable sharing their insights and challenges.

I use a combination of digital tools, such as project management software and spreadsheets, to keep everything organized. I set up reminders for deadlines and regularly review my task list to align on priorities. This method enables me to manage multiple projects without losing sight of important deadlines and details.

I’m profoundly motivated by achieving the best outcomes for every client and project. The satisfaction of seeing a project through from conception to delivery, while ensuring customer needs are met, drives me. Contributing to a reputable company like Spinneybeck that values quality and sustainability adds to my excitement in this role.