Sr. Manager UX Design Research

As a Sr. Manager UX Design Research at Visa, your primary role will include leading qualitative and quantitative research programs aimed at understanding user needs and enhancing product designs. You will manage participant recruitment, navigate privacy considerations, and synthesize your findings into compelling narratives for stakeholders. A critical part of your job will involve collaborating with product and design teams to prioritize research that aligns with strategic product goals, ultimately ensuring successful product incubations in North America.

To qualify for the Sr. Manager UX Design Research role at Visa, candidates should have at least 8 years of relevant experience along with a Bachelor's degree. Alternatively, you can have a Master's or advanced degree with fewer years of experience. Additionally, candidates should possess strong analytical skills, extensive experience in designing and executing research across the entire tech product development lifecycle, and familiarity with tools like Figma and dScout. Excellent interpersonal skills and a commitment to teamwork are also vital for this role.

Preferred qualifications for the Sr. Manager UX Design Research role at Visa include 9+ years of user experience research experience, a proven track record in product research, and an insightful understanding of Visa’s product offerings. Having experience with data privacy considerations, a results-oriented attitude, and the ability to work independently while fostering cross-functional partnerships will make you an ideal candidate. Successful applicants will also showcase leadership in product discussions and insights.

The Sr. Manager UX Design Research position at Visa is a hybrid role, which means you'll have the flexibility to work both remotely and in the office. The specific expectation for in-office days will be confirmed by your hiring manager, allowing you to balance collaboration with your personal work preferences.

The estimated salary range for the Sr. Manager UX Design Research position at Visa is between $169,100.00 and $245,400.00 per year. This range may include potential sales incentive payments and can vary based on job-related factors such as skills, experience, and location. In addition, this role may be eligible for bonuses and company equity, as well as a comprehensive benefits package.

When answering this question, highlight your specific experiences related to user research projects. Discuss how you have defined research goals, managed participant recruitment, and collected both qualitative and quantitative data. Emphasize your problem-solving skills and how your findings contributed to product development and decision-making processes.

In your response, mention a variety of methodologies you have employed, such as usability testing, surveys, A/B testing, and ethnographic studies. Explain why you prefer certain methods based on the type of product and research objectives, and how you've tailored methodologies to suit specific projects in your experience.

Explain your approach to collaboration, highlighting your communication skills and willingness to share insights. Discuss how you involve product managers and designers throughout the research process and how this collaboration ensures that insights are actionable and aligned with product goals.

Choose a specific project where you faced significant obstacles, whether they were logistical, technical, or related to stakeholder buy-in. Discuss how you overcame these challenges and what impact your research ultimately had on the product’s success, highlighting your problem-solving abilities and persistence.

Detail your strategy for prioritizing research efforts, such as analyzing project timelines, stakeholder needs, and resource availability. Explain how you assess the potential impact of different research initiatives on product success and how this approach ensures that critical areas receive attention.

Discuss the importance of storytelling in making your research findings relatable and actionable for stakeholders. Explain how you structure your presentations, craft compelling narratives, and use visuals to enhance understanding. Share an example of a time when your storytelling led to informed decision-making.

Talk about your understanding of ethical guidelines, including informed consent and data privacy. Describe the processes you follow to ensure participant confidentiality and how you communicate these practices to both participants and stakeholders to build trust.

Highlight your proficiency with these tools and how they have enhanced your research processes. Explain how you’ve used Figma for wireframing and prototyping, as well as how UserTesting.com has facilitated gathering user feedback in your projects.

Discuss how you integrate user feedback into the design process, utilizing research findings to inform design decisions. Emphasize creating user personas, conducting regular usability tests, and continuously iterating on designs based on user insights.

Describe the metrics you use to evaluate the impact of your research, such as user satisfaction scores, product adoption rates, or changes in user behavior. Discuss how you iterate on your research practices based on these assessments to continuously improve.