RCM Operations Coordinator

As the RCM Operations Coordinator at ModMed, your core responsibilities will include facilitating communication between internal teams and global partners, monitoring client KPIs, and addressing any operational gaps promptly. You'll analyze trends in operations, manage JIRA tickets, and play a crucial role in client escalations to maintain high service standards.

To excel as an RCM Operations Coordinator at ModMed, candidates typically need a Bachelor's degree, preferably with additional certifications in Medical Billing & Coding. A minimum of 5 years related experience in revenue cycle management, strong Excel skills, and exceptional communication abilities are also critical for success in this role.

In the role of RCM Operations Coordinator at ModMed, you will regularly meet with global vendor partners to communicate operational requirements, receive feedback, and ensure efficient service delivery, fostering strong relationships to support our operational goals.

As an RCM Operations Coordinator at ModMed, you will utilize various tools such as Power BI for data visualization, JIRA for ticket management, and Excel for data analysis and reporting. These tools help drive operational efficiency and allow for effective collaboration with both internal teams and global partners.

At ModMed, the work environment is dynamic and positive, focusing on collaboration and innovation. We offer a hybrid model that includes remote work options, a dog-friendly HQ, and amenities to promote a healthy work-life balance, making it a great place to grow your career as an RCM Operations Coordinator.

In answering this question, provide specific examples of your previous roles where you've managed aspects of revenue cycle management. Discuss your understanding of claim submissions, coding guidelines, and how you've contributed to operational efficiencies.

Highlight your organizational skills and methods for prioritization, such as using task management tools or setting strict deadlines. Explain how you assess urgency, particularly in relation to client needs and operational performance metrics.

Share a specific situation where you acted as a liaison. Focus on your communication skills, how you facilitated a solution that satisfied both parties, and the positive impact of that resolution on project outcomes.

Discuss your experience with relevant tools, especially Excel and Power BI. Provide examples of how you've leveraged these tools to create dashboards, visualize data, and inform operational decisions effectively.

Explain your approach to client escalations, emphasizing your communication and problem-solving skills. Detail how you ensure timely resolution and maintain client satisfaction while collaborating with internal teams.

Focus on your ability to navigate timezone differences and cultural nuances in communication. Provide examples of how you've coordinated with global teams to enhance operational effectiveness.

Discuss specific metrics you track and how you use them to assess team performance. Emphasize your analytical skills and give an example of how tracking KPIs led to actionable insights in a previous role.

Provide a clear example of how you identified an operational gap, the steps you took to address it, and the impact of the improvement on team efficiency or client services.

Emphasize your understanding of compliance requirements and processes. Discuss how you stay informed on policy changes and how you've implemented best practices in your previous roles to ensure adherence.

Make your answer personal by connecting your professional goals with ModMed's mission. Talk about your passion for improving healthcare outcomes and how you see your skills benefiting the company and its clients.