Solutions Consultant

As a Solutions Consultant at Mural, you are responsible for leading client discovery sessions, designing tailored solutions, executing pilot programs, and managing proposals. Your role directly impacts sales performance, as you are tasked with driving contracts and collaborating with various stakeholders within the company.

To qualify for the Solutions Consultant role at Mural, candidates should possess proven pre-sales consulting experience in a SaaS environment, exceptional communication skills, and a solid understanding of design thinking methodologies. Adept relationship-building skills and Salesforce proficiency are also crucial for managing the sales pipeline.

The Solutions Consultant at Mural contributes to the sales process by identifying customer needs, conducting discovery sessions, creating effective demos, and driving impactful proposals. This role ensures a streamlined approach to client engagement and supports the sales team in hitting performance targets.

As a Solutions Consultant at Mural, you'll work with a diverse range of clients, from small startups to large enterprises, all seeking to enhance their operations through Mural's LUMA and Consulting services. Your goal will be to understand their unique challenges and deliver tailored solutions that address their specific needs.

The compensation for a Solutions Consultant at Mural ranges from $176,000 to $201,142, with additional variable pay based on performance. Factors influencing compensation include experience, job-related knowledge, and location, ensuring competitive salaries that reflect the expertise brought to the role.

In answering this question, highlight a specific instance where you led a discovery session, focusing on how you identified client needs and objectives. Discuss the techniques you employed to engage stakeholders and how your findings influenced the solution. Make sure to emphasize your approach to facilitating these discussions.

When discussing this, outline your method for analyzing client requirements and how you transform those insights into actionable solutions. Share examples of past successes and the frameworks or methodologies you used, such as design thinking, to ensure the solution effectively addressed the challenges faced.

Explain your approach to pipeline generation, emphasizing prospecting techniques, networking, and using tools like Salesforce. Provide examples of how you’ve successfully generated leads in the past and maintained relationships with potential clients, showcasing your proactive approach.

In your response, share a specific challenge involving a client and how you navigated it effectively. Discuss your communication strategy, the outcome, and what you learned from the experience. Highlight your conflict resolution skills and ability to maintain positive client relationships.

Talk about the steps you take after a proposal is accepted, including planning, communication, and collaboration with internal teams. Illustrate your role in project kickoffs, addressing any challenges proactively to ensure seamless execution. It's important to express your focus on client success during implementation.

Collaboration is essential in this role, as you’ll work closely with Account Managers and Customer Success teams. Discuss how you foster teamwork, share insights, and support one another to achieve common goals, ensuring that client expectations are not only met but exceeded.

Outline your process for proposal development, emphasizing your research to tailor proposals to client needs. Share how you collaborate with other team members to enhance the proposal's effectiveness and ensure alignment with pricing discussions and service descriptions.

Emphasize your relationship-building philosophy, detailing specific techniques you use to foster trust and open communication with clients. Discuss the importance of empathy, active listening, and follow-ups in developing strong, long-term client relationships.

Discuss your approach to garnering and integrating client feedback into your solutions, illustrating how this continuous improvement process ensures relevancy and effectiveness of the services offered. Highlight examples where client feedback directly influenced your work.

Describe your proficiency with Salesforce, focusing on how you've used it to manage leads and opportunities. Provide examples of how you ensure data accuracy and hygiene for effective pipeline management, illustrating your analytical skills and attention to detail.