Field Team Manager

As a Field Team Manager at NRMA, you will lead a team of roadside assistance providers, focusing on recruiting and retaining top talent. Your responsibilities include managing team performance, developing industrial relationships with local Union Representatives, and supporting daily operations. You'll also analyze financial data to uncover opportunities that impact our business goals, ensure alignment of objectives, and address any safety incidents that may arise.

To thrive as a Field Team Manager at NRMA, candidates should have experience in managing service delivery operations, particularly with field-based teams. Strong skills in communication, negotiation, and team building are essential. A valid NSW Driver’s License is also required for regular travel within the Newcastle region. Proven business acumen will aid in strategic implementation and stakeholder engagement for this role.

NRMA is committed to the development of its employees, offering ongoing training and development opportunities for Field Team Managers. You will receive coaching in performance management techniques and access to resources that enhance your leadership abilities, alongside support to achieve professional growth within the organization and its wider network.

At NRMA, as a Field Team Manager, you'll be part of a dynamic and inclusive team culture that celebrates diversity and encourages collaboration. Our corporate values emphasize respect, community involvement, and a focus on quality service delivery, making it a great place to work where your contributions are recognized and valued.

Field Team Managers at NRMA enjoy numerous employee benefits, including a complimentary myNRMA membership offering discounts on travel, fuel, and more. Additionally, there's an employee referral program, a strong focus on work-life balance, and recognition for promoting a diverse and inclusive workplace. You can look forward to a rewarding and fulfilling career with ample rewards.

In managing a diverse team, I prioritize understanding individual strengths and fostering an inclusive environment. I encourage open communication, leverage team members' unique perspectives, and implement tailored strategies to motivate each person. My focus is on building trust and collaboration to drive results effectively.

My strategies for performance management include setting clear expectations, providing regular feedback, and using coaching techniques. I conduct performance reviews collaboratively, aligning team objectives with broader business goals, and ensure that staff recognizes their contributions and areas for growth.

When managing conflict within my team, I emphasize direct communication and active listening. I set aside time to facilitate a conversation where team members can express their viewpoints. This approach not only resolves issues but fosters a culture of openness and respect, essential for team cohesion.

To ensure quality assurance in service delivery, I establish clear guidelines and regularly monitor compliance through structured assessments. I also incorporate feedback from team members and members served to continuously refine our operations and maintain high service standards.

In previous roles, I have developed strategic plans by analyzing market trends and performance metrics. I focus on aligning our operational goals with the mission of the organization, ensuring that all team efforts contribute to achieving our vision. Active stakeholder engagement is key to successful implementation.

I successfully led my team through a significant operational change by involving them in the process from the beginning. I communicated openly about the reasons for change, provided necessary training, and ensured constant support, which helped reduce anxiety and foster a sense of ownership among team members.

Technology plays a crucial role in enhancing the efficiency of roadside assistance. Implementing GPS systems for real-time tracking and dispatching ensures quicker response times, while customer apps improve member experience and communication. Embracing emerging tech helps us stay ahead in service innovation.

I motivate my team by setting clear and achievable goals, recognizing their achievements, and fostering an environment where everyone feels supported. Providing opportunities for professional development and creating a positive team culture also play significant roles in driving high performance.

Promoting safety is paramount. I conduct regular training sessions on safety practices, make safety protocols clear, and ensure easy access to PPE. By fostering an environment where team members feel comfortable reporting safety concerns and incidents, we can continuously improve our safety standards.

I have a genuine passion for making a difference in my community, and NRMA’s mission aligns perfectly with my values. I admire the commitment to member service and sustainability. This role offers the perfect opportunity for me to leverage my leadership experience in a context that truly matters.