Associate Staff Engineer, CRM Dynamics

As an Associate Staff Engineer at Nagarro, you'll be responsible for developing and customizing Microsoft Dynamics CRM solutions, particularly within the Sales and Service modules. Your role will include plugin development using Dataverse SDK, Power Automate, and Azure Functions. You'll also need to create custom UI components for Model-Driven Apps, configure key features like case management and sales pipeline, and integrate external systems through API connections. Collaboration is key, so you'll be working closely with project managers and fellow engineers to ensure project success.

To be a successful candidate for the Associate Staff Engineer position at Nagarro, you should hold a Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field. You’ll need at least 5 years of experience specifically with Microsoft Dynamics CRM and Power platform, as well as a strong grasp of plugin development using JavaScript and C#. Familiarity with Azure services, including OAuth authentication, and experience in Agile methodologies are also important qualifications.

Nagarro is strongly committed to continuous learning and professional growth. As an Associate Staff Engineer, you'll have access to a variety of resources, including training programs, workshops, and the opportunity to attend industry conferences. We value open knowledge sharing within our teams, encouraging you to collaborate and exchange insights with colleagues across different regions and expertise, fostering an environment for personal and professional advancement.

At Nagarro, our work culture is built around collaboration, flexibility, and innovation. As an Associate Staff Engineer, you will find a non-hierarchical environment where every voice matters. We believe in empowering our employees to take ownership of their projects while providing the support needed to succeed. Our dynamic team celebrates diversity and promotes an atmosphere that encourages creativity, allowing you to contribute to exciting and impactful projects.

An Associate Staff Engineer at Nagarro should have a solid understanding of several key tools and technologies. This includes expertise in Microsoft Dynamics 365 (especially Sales and Service modules), Power Automate, Azure services, and custom UI development for Model-Driven Apps. Familiarity with Azure DevOps for CI/CD, API integrations, and SharePoint is also beneficial. Staying updated with the latest trends and solutions in CRM technology will empower you to create effective and innovative solutions for our clients.

To effectively answer this question, provide specific examples of customizations you executed in Dynamics 365 CRM. Discuss the modules you worked with, such as Sales or Service, and mention any specific business requirements you addressed through your customizations. Highlight your technical approach—did you use JavaScript, C#, or Plugins? Also, share the impact of your work by mentioning how the changes improved user experience or business outcomes.

A strong response to this question should detail your experience with plugin development, such as the scenarios you tackled using Dataverse SDK. Discuss how you approached creating, deploying, and debugging plugins to enhance functionality within Dynamics 365. If possible, provide examples that showcase your problem-solving skills and the outcome of your efforts to strengthen your answer further.

When discussing this, emphasize your organizational tools and time management techniques. Mention specific strategies such as prioritizing tasks, breaking down projects into manageable parts, and utilizing Agile methodologies to remain flexible. If you have a specific example where you successfully met a tight deadline, share that to illustrate your point.

In response to this question, discuss the methodical approach you follow while troubleshooting CRM issues. This could include the steps you take to isolate the problem, any diagnostic tools you use, and how you collaborate with teammates to resolve complex issues. Also, mention any experience you have communicating with clients regarding resolution strategies.

When answering this question, highlight specific workflows you've created using Power Automate. Detail how these workflows integrated with Dynamics CRM or external systems and the benefits they provided, such as automating business processes or improving data accuracy. Real-world examples work best to convey the impact of your contributions.

Here, focus on the contexts in which you’ve utilized Azure Functions in your previous roles. Discuss specific applications, the problems they solved, and how they integrated with Dynamics 365 or other systems. Emphasizing scalability and efficiency will highlight your technical prowess.

For this question, choose a project that demonstrates your skills as an Associate Staff Engineer. Illustrate your role, the challenges faced, and how you contributed to the project’s success. Be specific about your strategies, collaboration with the team, and the impact on the client or end-users.

The answer should emphasize the importance of documentation in ensuring clarity and consistency. Discuss how you document technical designs, analysis, and specifications to facilitate collaboration and knowledge sharing. Mention your experience with creating thorough documentation that serves as a reference for teammates and clients alike.

In this response, explain your experience with Azure DevOps, detailing the processes you implemented for continuous integration and deployment. Discuss specific projects or workflows that benefited from Azure DevOps, highlighting how it improved efficiency and reduced errors in the development cycle.

To effectively answer this question, discuss how you engage in ongoing learning through various channels such as online courses, webinars, industry publications, and community forums. Mention specific resources or groups you follow to enhance your knowledge of Microsoft Dynamics CRM and related technologies.