Senior Education Professional

The Senior Education Professional at NICE is primarily responsible for consulting with internal stakeholders to identify training needs, managing curriculum development projects, and creating engaging eLearning courses. The role also includes conducting needs assessments, developing training evaluations, and overseeing content creation for various training materials, ensuring that they align with adult learning principles and industry standards.

To apply for the Senior Education Professional role at NICE, candidates are required to have a BS/BA in a technical or business-related field, with an MBA preferred. Additionally, a minimum of 8 years of professional experience in curriculum development or education is essential, alongside a good understanding of adult learning best practices and a professional presence for public speaking.

As a Senior Education Professional at NICE, you will use various tools such as Camtasia and the Articulate Suite for developing eLearning courses. Familiarity with graphic design tools like Photoshop, After Effects, and Illustrator is a plus, and experience with Learning Management Systems (LMS) will be crucial for managing content and tracking learner progress.

In the role of Senior Education Professional at NICE, a typical day entails consulting with internal clients to assess their training needs, managing the curriculum backlog, and developing interactive eLearning materials. You will also participate in team meetings, review course content for relevance, and continuously seek ways to enhance the learning experience for everyone involved.

NICE is dedicated to fostering the growth of its employees, including Senior Education Professionals. You'll have the opportunity to attend industry conferences, access continuous training and development resources, and collaborate with cross-functional teams to expand your skills and knowledge within a dynamic environment focused on customer success.

When answering this question, highlight specific examples of curriculum projects you've developed. Discuss your approach to needs assessment, design, and evaluation processes, and emphasize any measurable outcomes or feedback you've received from participants to demonstrate the effectiveness of your training materials.

To address this, share your methods for researching current industry trends, integrating feedback from learners, and continuously updating course content. Mention any tools you use to gather insights and how you incorporate adult learning theories to enhance engagement and effectiveness.

Use the STAR method (Situation, Task, Action, Result) to succinctly share a specific challenge, what your responsibilities were, the actions you took to address the issue, and the end result. This will show interviewers your problem-solving skills and ability to work under pressure.

Discuss any evaluation methods you've implemented, such as pre and post-training assessments, feedback surveys, or performance metrics. Provide examples of how this data helped you improve your courses and better meet the learning objectives.

Highlight your communication strategies and teamwork skills by discussing specific projects where you collaborated with product teams, subject matter experts, or marketing. Mention how you ensure alignment on goals and create materials that effectively address the needs of the learners.

Detail your experience with any Learning Management Systems you've managed, outlining specific functions you've performed such as content uploads, user management, and tracking analytics. Share examples of how you've utilized specific features to improve the training delivery process.

Be ready to talk about any eLearning authoring tools like Camtasia and Articulate that you have used. Provide details on how you utilized these tools for course development and share any projects that highlight your competence and creativity with these platforms.

Share examples of large audiences you’ve addressed, types of training sessions you’ve led, and feedback you received. Discuss how you prepare for presentations and tailor your message to resonate with your audience, showing your confidence and expertise.

Discuss your approach to project management and prioritization techniques, such as assessing the urgency and impact of requests. Mention any project management tools or methodologies you prefer to ensure that you stay on track and meet deadlines.

Talk about your commitment to professional development, including attending workshops, reading industry publications, joining professional associations, and networking with others in the field. Illustrate how these practices contribute to your effectiveness as a Senior Education Professional.