As a Sr. IT Analyst at NiSource, your primary responsibilities include acting as a liaison among business units, IT, and stakeholders, maintaining a subset of applications, assisting with project delivery, and executing application projects focused on MuleSoft and OpenText. You will facilitate workshops, gather requirements, define project objectives, and ensure quality business outcomes through effective collaboration.

To be considered for the Sr. IT Analyst position at NiSource, you need a Bachelor’s degree or equivalent work experience along with at least 4 years of experience in business modeling, analysis, and application support. Familiarity with the software development lifecycle and experience in agile methodologies are also essential, while utility experience and knowledge of testing tools like HP ALM and JIRA are preferred.

The Sr. IT Analyst at NiSource primarily works within agile methodologies, using programming languages and tools specific to the utility domain including MuleSoft and OpenText. Familiarity with testing and project management tools like HP ALM, JIRA, and ITIL practices for incident and problem management is also beneficial to ensure effective delivery of IT services.

NiSource fosters a work culture that values inclusion and diversity, encouraging respectful collaboration among team members and external partners. As a Sr. IT Analyst, you can expect to actively participate in a positive work environment that promotes safety, professional growth, and open communication. Teamwork is highlighted, allowing your ideas and perspectives to be valued.

The salary for a Sr. IT Analyst at NiSource ranges from $93,800 to $140,700, complemented by an 8% annual bonus. The offered salary is based on various factors including the candidate’s skills, job-related knowledge, and relevant experience, ensuring fair internal pay equity.

When answering, emphasize your familiarity with different phases of the SDLC, showcasing specific projects where you’ve utilized methodologies like waterfall or agile. Provide examples of your role and contributions during these phases to illustrate your understanding and hands-on experience.

Illustrate your process for gathering requirements by describing how you conduct interviews, workshops, and engage stakeholders to capture their needs effectively. Highlight your ability to facilitate discussions and translate business requirements into actionable tasks.

Discuss any specific projects or experiences where you've used MuleSoft for integration purposes. Detail your understanding of its role in application development and how you’ve leveraged it to improve processes or connect services.

Talk about your approach to validating and prioritizing business requirements. Emphasize collaboration with stakeholders to review and approve requirements, as well as your methods for testing and ensuring they are met during the project lifecycle.

Explain your strategies for conducting effective workshops, such as setting clear objectives, encouraging participant engagement, and utilizing collaboration tools. Share examples of successful workshops you've led and the outcomes achieved.

Provide a specific example highlighting the challenges faced in the project and the strategic steps you took to mitigate those issues. Focus on your problem-solving skills and how you communicated with the team to find a resolution.

Cover your knowledge of ITIL frameworks and how they pertain to incident management, service levels, and problem management. Discuss any certifications or training you've received and how you’ve applied ITIL principles in past roles.

Share your methodologies for prioritizing tasks which might include using project management tools, assessing project impact, and setting deadlines. Explain how you ensure transparency and communication with stakeholders to manage expectations.

Illustrate your experience working with diverse teams from different functions, highlighting how you bridged gaps in communication and understanding. Use an example of a successful project outcome that resulted from your collaboration.

Discuss the aspects of the job that inspire you, such as solving complex problems, driving business improvements, and the impact you can have on the organization's success. Tailor your response to align with NiSource’s values and culture.