Retail Sales - Lingerie & Active - St John's Town Center

The main responsibilities of the Retail Sales - Lingerie & Active role at Nordstrom in St John's Town Center include conducting bra fittings, building customer relationships, achieving sales goals both in-store and digitally, and collaborating with your team to keep the store ready for customers. You'll also need to stay informed about the latest fashion trends through various training sessions.

For the Retail Sales - Lingerie & Active role at Nordstrom, candidates should have excellent communication skills, empathy, and a passion for body positivity. You should be self-motivated with strong organizational skills, able to multitask in a fast-paced environment, and be flexible with your availability based on business needs.

Nordstrom supports its Retail Sales employees in the Lingerie & Active department through comprehensive training on bra fitting and product knowledge, as well as offering numerous employee benefits such as medical, dental, retirement plans, merchandise discounts, and paid time off to ensure a healthy work-life balance.

The work environment for a Retail Salesperson at Nordstrom is vibrant and collaborative. You will work in a friendly atmosphere where team members support each other, and you will have the opportunity to build lasting relationships with customers while working towards common sales goals. Flexibility and adaptability to a fast-paced retail environment are also key.

To prepare for an interview for the Retail Sales - Lingerie & Active position at Nordstrom, familiarize yourself with the company's values, the importance of customer service, and current lingerie trends. Prepare examples of how you've successfully built customer relationships, handled challenges in retail, and achieved sales goals to discuss during your interview.

When approaching a bra fitting with a customer, it's essential to create a comfortable and respectful environment. Start by asking open-ended questions about their preferences and needs, then use your measuring skills to ensure an accurate size. Be patient, listen actively, and provide recommendations that highlight their best features.

To achieve sales goals, I use a combination of personalized customer service, leveraging digital tools for outreach, and staying well-informed about product knowledge. Building relationships with customers through consultations and follow-ups can lead to repeat business and sales success.

If a customer is unsatisfied with a product, I would first listen to their concerns and empathize. Then, I would provide suitable solutions, such as offering a return or exchange, while ensuring they feel valued and supported throughout the process.

I can describe a time when I successfully built a customer relationship by recognizing a repeat customer's needs and preferences. I remembered their previous purchases and provided personalized recommendations, leading to a stronger trust and more loyalty, resulting in increased sales.

The most important aspect of customer service is to genuinely connect with customers. Understanding their needs, offering personalized advice, and creating a welcoming atmosphere fosters trust and loyalty, which can lead to enhanced customer experiences and retention.

I keep up with fashion trends and product knowledge by actively engaging in training opportunities, following fashion influencers on social media, and researching the latest styles regularly. Attending trade shows and visiting competitor stores also provides valuable insights into current trends.

I am excited about working in the lingerie and active department because it allows me to directly impact customers' confidence and comfort. Helping someone find the perfect fit and style can be incredibly rewarding, and I love contributing to a positive shopping experience.

To prioritize my tasks on a busy sales floor, I assess customer needs first, addressing urgent requests before completing inventory tasks. I ensure that my team and I communicate to balance customer service with operational responsibilities effectively.

To accommodate diverse customers in the fitting room, I would create a supportive and non-judgmental environment. Identifying diverse body types and understanding individual preferences is key in helping them find the perfect fit while respecting their comfort levels.

Teamwork in a retail environment means collaborating with colleagues to achieve common goals while supporting each other's strengths. It's essential to communicate effectively, help one another during busy periods, and contribute ideas for improving customer engagement together.