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Industrial Client Service Leader

41128BRRequisition ID:41128BRBusiness Unit:NAUJob Description:• This position can be based in any of our CDM Smith offices which includes Houston *CDM Smith is seeking an Industrial Client Service Leader to help further accelerate the growth of our Industrial business unit by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience selling small-mid capital sized engineering procurement construction (EPC) design-build delivery projects. This individual has helped clients successfully implement capacity/facility expansions, meet water management objectives, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by:Leading business development, client engagement, client service management, and strategic marketing for multiple major industrial clients in the U.S.Developing and maintaining high value relationships with industrial clientsGrowing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projectsCollaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clientsImplementing short and long-term strategies that contribute to the growth and profitability of CDM SmithJob Title:Industrial Client Service LeaderGroup:INDEmployment Type:RegularMinimum Qualifications:Bachelor's degree12 years of related experienceDomestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demandsEquivalent additional directly related experience will be considered in lieu of a degreePreferred Qualifications:EPC business development experience in industrial markets with demonstrated client relationship building in at least one of the following areas: oil/gas, chemicals, food/beverage, power, utilities, mining/mineral, and industrial water and wastewaterBachelor's degree in engineering preferredExcellent interpersonal and communication skills.MBA, MS or MA degreeEEO Statement:We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.Why CDM Smith?:Check out this video and find out why our team loves to work here! (https://www.cdmsmith.com/en/Video/Meet-CDM-Smith)Join Us! CDM Smith - where amazing career journeys unfold.Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.Job Site Location:United States - NationwideAgency Disclaimer:All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.Amount of Travel Required:10%Assignment Category:Fulltime-RegularVisa Sponsorship Available:No - We will not support sponsorship, i.e. H-1B or TN Visas for this positionBackground Check and Drug Testing Information:CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.Pay Range Minimum:$119,829Pay Range Maximum:$209,726Additional Compensation:All bonuses at CDM Smith are discretionary and may or may not apply to this position.Work Location Options:Fully Remote or Hybrid Work Options may be considered for successful candidate.Massachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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What You Should Know About Industrial Client Service Leader, CDM Smith

Are you ready to take your career to the next level? CDM Smith is on the lookout for an enthusiastic Industrial Client Service Leader to join our team in Great Falls, MT. This role is designed for someone who has a knack for building lasting relationships and driving successful project outcomes in the industrial sector. In this exciting position, you will have the chance to lead business development initiatives and manage key client accounts while working with a talented group of project managers and technical specialists. Your experience in engineering procurement construction (EPC) projects will shine as you uncover new opportunities and help clients achieve their goals, from facility expansions to meeting environmental standards. You'll collaborate with our award-winning technology team to use cutting-edge tools that enhance project delivery, positioning CDM Smith as a leader in the industry. We believe in supporting our employees' growth and well-being, nurturing an inclusive environment where you can thrive. If you’re equipped with 12 years of relevant experience and a desire to make an impact in the industrial market, this is your chance to shine. Come join CDM Smith, where amazing career journeys unfold and every employee is valued. Let’s make a difference together!

Frequently Asked Questions (FAQs) for Industrial Client Service Leader Role at CDM Smith
What are the primary responsibilities of the Industrial Client Service Leader at CDM Smith?

The Industrial Client Service Leader at CDM Smith is primarily responsible for driving business development, managing client engagement, and overseeing client service management for key industrial clients. This includes identifying new opportunities, fostering strong relationships with clients, and collaborating with project managers and technical specialists to deliver high-quality projects.

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What qualifications are needed for the Industrial Client Service Leader role at CDM Smith?

CDM Smith requires candidates for the Industrial Client Service Leader position to have a Bachelor's degree and at least 12 years of related experience. Experience in EPC business development in industrial markets is preferred, along with strong communication skills and ideally an advanced degree such as an MBA or similar.

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Is travel required for the Industrial Client Service Leader position at CDM Smith?

Yes, the Industrial Client Service Leader position at CDM Smith may require some domestic and/or international travel. The frequency of travel will depend on the specific duties and project demands associated with the role.

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What industries does the Industrial Client Service Leader at CDM Smith engage with?

The Industrial Client Service Leader at CDM Smith will engage with various industries, including oil and gas, chemicals, food and beverage, power, utilities, mining/minerals, and industrial water and wastewater. This role focuses on delivering solutions that align with clients' expansion and environmental compliance needs.

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What makes a candidate successful in the Industrial Client Service Leader role at CDM Smith?

Success as an Industrial Client Service Leader at CDM Smith is often achieved through excellent interpersonal and communication skills, a proven track record in building client relationships, and a strategic mindset for business development. Candidates who can effectively collaborate, adapt, and leverage technical expertise stand out in this role.

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Common Interview Questions for Industrial Client Service Leader
What experience do you have in managing client relationships as an Industrial Client Service Leader?

When discussing your experience in managing client relationships, focus on specific achievements that highlight your ability to create long-term partnerships, such as successful project outcomes or client retention rates. Share examples that demonstrate your communication skills and strategic approach in understanding client needs.

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Can you describe a successful project you led in the industrial sector?

In your response, outline the project objectives, your role in capacity expansion or compliance initiatives, and discuss the outcome. Highlight the collaboration with team members and tools used to ensure project success, while emphasizing the value added for the client.

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How do you approach business development within the industrial markets?

Your approach to business development should include proactive networking and identifying new opportunities. Discuss strategies you've employed in past roles, such as leveraging industry trends, attending networking events, or collaborating with technical teams to ensure solutions are aligned with client needs.

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What metrics do you consider key when assessing client satisfaction?

Focus on metrics such as client feedback scores, project delivery timelines, and quality of service. Discuss how you have utilized these metrics in the past to drive improvements and enhance client relationships, ensuring that expectations are consistently met or exceeded.

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Describe a time you resolved a conflict with a client.

When answering this question, narrate a specific instance where a conflict arose, explain your approach to resolving it, and discuss the outcome. Highlighting your problem-solving skills, communication style, and where collaboration led to a positive resolution will showcase your client management abilities.

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What do you see as the biggest challenges facing the industrial sector today?

Identify key challenges such as regulatory compliance, sustainability practices, or technological advancements. Discuss your understanding of these challenges and express how your experience as an Industrial Client Service Leader can help address them for clients.

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How do you stay updated with advancements in the industrial sector?

Mention resources you rely on, such as industry publications, conferences, or professional groups. Discuss the importance of continuous learning and adaptability to stay relevant in the evolving industrial landscape, which can benefit your role at CDM Smith.

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What strategies would you employ to grow market share for CDM Smith?

Discuss strategies with a focus on client engagement, partnership formations, and innovative service offerings. Reference your experience in identifying market trends and aligning CDM Smith's strengths with client needs as a way to expand market presence effectively.

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How would you leverage technology in project delivery?

Emphasize the importance of using advanced technologies to streamline processes and enhance project efficiency. Provide examples of how technology has improved project delivery outcomes in your previous roles, illustrating your commitment to innovation.

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Why do you want to work with CDM Smith as an Industrial Client Service Leader?

Share your enthusiasm for CDM Smith's vision and commitment to sustainability, as well as your admiration for their project portfolio. Align your professional goals with the company’s culture and values, illustrating how you can contribute to their continued success in the industry.

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CDM Smith's core values define CDM Smith—excellence, initiative, shared commitment, integrity, and teamwork— are fundamental and enduring principles that guide our collective and individual decisions, strategies, and actions. Our Vision CDM Smit...

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