As a Solutions Engineer at OpenGov, your primary responsibilities include collaborating with the Sales, Professional Services, and Customer Success teams, conducting detailed discovery sessions to understand customer needs, preparing product demonstrations that highlight our solutions' strategic benefits, and developing technical sales proposals. You will be instrumental in guiding clients through product evaluations, leading technical evaluations, and ensuring a seamless implementation of our AI-enabled software solutions.

To qualify for the Solutions Engineer position at OpenGov, candidates should possess a Bachelor’s degree or equivalent experience, along with a minimum of 5 years in a similar role. Strong technical acumen, especially with Cloud and SaaS technologies, is essential. Familiarity with coding in CSS and knowledge of ERP modules like budgeting and accounts payable will also enhance your candidacy. Public sector experience is preferred, making you better equipped to work with our city and state agency clients.

At OpenGov, we believe in nurturing talent and providing pathways for growth. Solutions Engineers have ample opportunities to advance through our performance-based culture, where excellent contributions are recognized and rewarded. We value innovation and participation in team efforts, encouraging you to jump in with ideas that can propel both your career and our mission forward. Continuous professional development opportunities also contribute to your career trajectory within the company.

The work environment for a Solutions Engineer at OpenGov is dynamic and fast-paced, with a strong emphasis on collaboration and impact. Our team consists of passionate individuals driven to challenge the status quo. You’ll work alongside fellow professionals who share a commitment to government innovation and public service improvement, all while enjoying a collaborative atmosphere with supportive leadership and opportunities for team engagement.

As a Solutions Engineer at OpenGov, the compensation ranges from $125k to $170k, which includes base pay and a portion of variable compensation based on individual and company performance. It's important to note that final compensation will take into account qualifications, expertise, and geographical location, ensuring a fair and competitive salary that reflects your skills and contributions.

In your response, highlight specific projects or roles where you successfully implemented Cloud or SaaS solutions. Discuss your technical skills and how they contributed to effective solutions, emphasizing your ability to adapt to various clients' needs and demonstrate the business value of the technology.

When answering, focus on the specific challenge and your approach to resolving it. Explain how you analyzed the client’s needs, collaborated with teams, and ultimately provided a tailored solution. Stress your problem-solving skills and dedication to ensuring client satisfaction.

Detail your preparation process, including researching the client’s background and needs. Mention how you tailor the demonstration to emphasize relevant features and benefits of the solution, ensuring you effectively address pain points and illustrate the positive impact of the product.

Explain how you identify key stakeholders and engage them effectively throughout the sales cycle. Discuss fostering relationships, providing education on technical aspects, and ensuring they are equipped to advocate for the solution within their organization.

Discuss your approach to receiving feedback, emphasizing your ability to listen actively and respond constructively. Explain how you address objections by providing factual information, demonstrating value, and showing your commitment to ensuring a successful partnership.

Emphasize the importance of teamwork in delivering effective solutions. Talk about specific instances where you collaborated with Sales, Customer Success, or Product teams to streamline implementation or enhance the customer experience, demonstrating the value of cross-functional communication.

Discuss a blend of technical expertise, problem-solving abilities, and strong communication skills. Explain how these capabilities enable you to effectively convey technical concepts to non-technical audiences and adapt solutions to meet client needs.

Explain your commitment to guiding clients post-sale. Discuss strategies you employ, such as conducting follow-up sessions, training, and providing ongoing support to ensure that they not only adopt but also maximize the benefits from the solutions offered.

Describe the situation, the client’s needs, and how you developed a proof of concept that successfully addressed those requirements. Emphasize the collaborative efforts involved and the positive outcomes that resulted from your conduct of the project.

Share personal anecdotes or professional aspirations related to public service. Emphasize your passion for contributing to governmental efficiency and accountability, and how being part of OpenGov aligns with your values and makes your work meaningful.