Business Office Manager

A Business Office Manager at Otterbein SeniorLife is responsible for a variety of essential tasks. This includes managing payroll processes to ensure timely and accurate completion, coding invoices, reconciling benefits bills, and handling both Accounts Receivable and Accounts Payable. You'll also manage resident personal accounts and oversee deposits and incoming funds, ensuring everything runs efficiently. Being knowledgeable about industry trends and compliance issues is also a big part of the role.

To be considered for the Business Office Manager position at Otterbein SeniorLife, candidates should have a minimum of a four-year degree in Business or Accounting or relevant work experience. Additionally, three to five years of experience in roles dealing with Accounts Receivable, Accounts Payable, General Ledger, Payroll, and Human Resources is crucial. Experience in a long-term care or nursing home environment is highly advantageous.

The Business Office Manager plays a vital role in fostering person-centered care at Otterbein SeniorLife by ensuring that all business processes are efficiently managed, allowing the care staff to focus on the residents. This includes maintaining accurate payroll, financial records, and ensuring compliance with legislation, thus enabling the overall environment to thrive. This position emphasizes teamwork, compassion, and a commitment to high-quality care for residents.

A successful Business Office Manager at Otterbein SeniorLife should possess strong analytical and problem-solving skills, proficiency in Microsoft Office Suite, and a keen attention to detail. Excellent communication skills, as well as the ability to work collaboratively with team members across different departments, are essential. Empathy and a customer-oriented mindset are also crucial to align with the values of providing high-quality care for our residents.

Yes, there is ample room for growth as a Business Office Manager at Otterbein SeniorLife. The organization values its employees and promotes a culture of continuous learning and advancement. With a history of over 100 years in the industry, there are various pathways for career development, whether that means advancing within the business office or exploring other management opportunities within the organization.

To ensure accuracy in payroll and billing processes, I implement a series of checks and balances, including double-checking entries, utilizing software features for error detection, and maintaining organized financial documentation. Consistent auditing of records helps prevent discrepancies and ensures compliance with policies and regulations.

When addressing conflicts with vendors or residents regarding billing issues, I focus on open communication to understand their concerns fully. I would calmly explain the billing process, provide necessary documentation for clarity, and collaborate to find an amicable solution that suits both parties.

In my previous role, I identified inefficiencies in the invoice processing system, which led to delays in vendor payments. I researched and implemented a digital invoicing system that streamlined the workflow, reduced processing time by 30%, and enhanced relationships with our vendors by ensuring timely payments.

I have extensive experience ensuring compliance with financial regulations in the healthcare sector. This includes adhering to employment laws and financial reporting standards, regularly reviewing policies, and staying updated with changes that may affect operations or staffing, ensuring we meet and exceed industry regulations.

I am proficient in several accounting software solutions, including QuickBooks and Microsoft Excel. I've used these tools for tracking budgets, generating reports, and analyzing financial data. My experience helps ensure efficient accounting practices and my ability to quickly adapt to new technologies.

When managing multiple deadlines, I prioritize tasks based on urgency, importance, and impact on operations. I leverage project management tools to track progress and set reminders, ensuring all critical tasks are completed timely without compromising the quality of work.

Teamwork is crucial in the role of a Business Office Manager, as collaboration with different departments is necessary to meet the needs of residents effectively. Maintaining open lines of communication with care staff and administrative teams helps in addressing concerns quickly and managing operations more smoothly.

I regularly read industry publications, attend webinars and professional networking events, and participate in relevant workshops to stay informed about trends in business operations. Engaging with professional communities can spark discussions and uncover new ideas that can be implemented within the organization.

In training new staff on financial procedures, I focus on hands-on learning combined with resources for reference. I provide an overview of processes, demonstrate systems, and encourage questions. Creating an environment where new teammates feel comfortable seeking guidance enhances their confidence and knowledge.

My inspiration to pursue a career as a Business Office Manager in a senior living environment stems from my passion for making a positive impact on the lives of seniors. I believe that efficient business operations enable quality care and foster a community where residents feel supported and valued, aligning with my personal and professional goals.