Job details

Coordinator, Outreach Training

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Summary

Maintains current training program that facilitates technical/soft skills of staff in areas of provider communications, education, training, while supporting continuous quality improvement. Oversees/assists in development of outreach materials. Serves as liaison between provider outreach and education (POE) department and the customer service departments.

Description

Logistics: CGS (cgsadmin.com), – one of BlueCross BlueShield's South Carolina subsidiary companies.

Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. May involve intervals of constant standing. Frequent travel required. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. You may also be required to travel between buildings. Work for this position will be performed onsite or remotely. The onsite location is at 26 Century Boulevard, Nashville, TN, 37214.

What You’ll Do:

Develops/reviews/prepares provider outreach materials for webinars, teleconferences, live outreach events, and corporate website.
Holds group sessions to discuss outreach material prepared to ensure understanding. Maintains/updates the POE training manual.
Develops/administers outreach proficiency tests to ensure effectiveness of training. Identifies new training needs based on individual performance and abilities.
Provides feedback to management regarding the overall effectiveness of programs and coaches individuals in performance improvement.
Contributes to and participates in training sessions for provider contact center.
Assists with implementation/communication of procedural directions from the Center for Medicare and Medicaid Services (CMS), as they apply to the POE department.

To Qualify for This Position, You'll Need the Following:

Required Education: Bachelor's Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience
Required Experience: 4 years of customer service, customer education, or training within the insurance industry. 1 year team lead experience.
Required Software and tools: Microsoft Office.
Required Skills and Abilities: Excellent verbal and written communication skills. Excellent customer service, organizational, presentation skills. Excellent analytical or critical thinking skills. Good judgment skills. Proficiency in spelling, punctuation, grammar skills.

We Prefer That You Have the Following:

Bachelor's degree in education.
Bachelor's may also be in communications or other related field.
7 Years-Customer service and training to include 2 years supervisory or lead experience.

Our Comprehensive Benefits Package Includes the Following:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

Subsidized health plans, dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information .

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

Average salary estimate

$60000 / YEARLY (est.)

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$50000K

$70000K

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What You Should Know About Coordinator, Outreach Training, ourhrconnect

Are you passionate about making a difference in training and outreach? CGS, a subsidiary of BlueCross BlueShield of South Carolina located in Nashville, Tennessee, is excited to announce an opening for a Coordinator, Outreach Training. In this vital role, you’ll oversee and enhance our training programs, ensuring our staff excels in both technical and soft skills related to provider communication and education. Your creativity will shine as you develop engaging outreach materials for webinars and live events, while your leadership will guide group sessions to foster a clear understanding of these materials. You will maintain the training manual and assess training effectiveness through proficiency tests, adapting it to meet new needs as they arise. Sometimes you'll be a coach, providing valuable feedback to management about the training programs. Collaboration is key in this position, as you’ll work closely with various teams, including the customer service department and the Center for Medicare and Medicaid Services (CMS). The ideal candidate will have four years of relevant experience and a Bachelor’s degree or equivalent work experience. If you possess excellent communication, organizational, and analytical skills, you’ll be a perfect fit for us. Plus, enjoy a rewarding benefits package, including health plans, a 401k with matching, and opportunities for education assistance. If you're ready to contribute to a culture that values inclusion and growth, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Coordinator, Outreach Training Role at ourhrconnect

What are the primary responsibilities of a Coordinator, Outreach Training at CGS?

As a Coordinator, Outreach Training at CGS, your main responsibilities include developing training materials, conducting outreach sessions, and maintaining the training manual. You will also evaluate program effectiveness through proficiency tests and provide coaching to improve performance, ensuring a high standard of service to our providers.