LMS Administrator & Content Contributor - Remote (25-9)

As an LMS Administrator & Content Contributor at Spok, you will be responsible for configuring and maintaining the Learning Management System (LMS), managing user access, and optimizing content repositories. You will collaborate with various teams to create high-quality learning experiences, support user needs, and generate reports on LMS usage and performance.

To become an LMS Administrator & Content Contributor at Spok, you need a Bachelor's degree in communications or marketing and over 2 years of relevant experience in LMS administration or instructional design. Strong technical skills with LMS, excellent organization skills, and the ability to work well with cross-functional teams are crucial.

Spok values professional development and provides opportunities for the LMS Administrator & Content Contributor to stay updated on new features, enhancements, and best practices in learning technology. You will collaborate closely with industry vendors and receive support from IT teams for troubleshooting and user assistance.

The expected outcomes from the LMS include improved user engagement, effective training delivery, high course completion rates, and valuable insights from usage reports. These metrics help Spok improve and enhance its learning offerings continuously.

Essential content management skills for an LMS Administrator & Content Contributor at Spok include the ability to organize content effectively, ensure version control for all materials, and maintain a structured review process for user feedback. Proficiency in content creation and editing is also important for delivering high-quality learning materials.

When answering this question, detail your specific experiences with LMS platforms. Discuss the types of LMS you've worked with, any customizations you've implemented, and how you've leveraged analytics to enhance user learning experiences.

Share your methods for maintaining content quality, such as using version control, collaborating with SMEs, and implementing user feedback mechanisms. Highlight any specific tools or processes you use for content review and quality assurance.

Discuss a systematic approach to troubleshooting that includes identifying the problem, researching solutions, collaborating with tech teams, and testing fixes. Offering an example can further illustrate your skills.

Mention your ongoing learning practices, such as attending webinars, following industry blogs or forums, and networking with other professionals. This reflects your commitment to professional growth and staying updated on best practices.

Be prepared to share a specific example where you identified an inefficiency, proposed a solution, and the resulting impact it had on LMS functionality or user experience. This demonstrates your problem-solving and analytical skills.

Share your prioritization techniques, such as assessing user needs, deadlines, and strategic business goals. Explain how you use tools or methods like Kanban boards or project management software to stay organized.

Discuss potential metrics like course completion rates, user engagement levels, or feedback scores. Explain why you believe your chosen metric is vital for evaluating learning outcomes and making informed decisions.

Talk about your approach to receiving feedback—listening actively, addressing concerns promptly, and using the feedback to make improvements. This shows your ability to foster a positive learning environment.

Detail your experience creating user guides, FAQs, training modules, or similar materials. Provide examples of how you've tailored these resources to various user skill levels to improve learning outcomes.

Discuss various engagement strategies you have used, such as incorporating interactive elements, leveraging multimedia, and soliciting user feedback. Share examples of how these strategies led to improved learning experiences.