Learning and Strategy Intern (Summer 2025)

As a Learning and Strategy Intern at Chime, you'll engage in several exciting responsibilities. You'll be tasked with analyzing the effectiveness of our Chime Grow training program, gathering and analyzing key performance metrics such as CSAT and QA scores, and identifying training gaps to enhance agent performance. Additionally, you'll design dashboards to report on training success and work collaboratively with teams to ensure insights align with business needs.

The Learning and Strategy Intern at Chime should possess strong analytical and problem-solving skills, be proficient with Excel or Google Sheets, and have familiarity with data visualization tools like Tableau or Power BI. Excellent communication skills are essential since you will work with cross-functional teams. A proactive mindset and a willingness to learn about training measurement are also important for success in this role.

The Learning and Strategy Intern position at Chime is structured as a three-month engagement, providing you with a focused and intensive learning experience during the summer of 2025. This internship is designed to help you gain practical skills and knowledge that can kickstart your career in financial technology.

Chime offers a competitive hourly rate for the Learning and Strategy Intern position, which starts at $29 an hour and can go up to $35, depending on factors such as your location, skills, qualifications, and experience. This provides a great opportunity to earn while you learn in a dynamic environment.

As a Learning and Strategy Intern at Chime in San Francisco, you can expect a hybrid work environment that combines in-office collaboration with flexibility for remote work. Chime promotes a culture of connection and support, and you’ll have access to resources and events designed to foster your growth and connect you with your team.

To effectively prioritize your tasks, start by identifying deadlines and the importance of each assignment. Utilize tools like project management software to help visualize your workload. Communicate regularly with your supervisor and teammates to understand shifting priorities, and be proactive in seeking help or guidance when needed.

In your response, structure it using the STAR (Situation, Task, Action, Result) format. Begin by explaining the context and significance of the data you analyzed, which analytical methods you used, and what decision or recommendation you derived from your analysis. Conclude with the outcome of that decision.

Presenting findings effectively requires clarity and engagement. Start by summarizing key points and using visuals where appropriate to convey information quickly. Tailor your presentation to your audience’s knowledge level, and encourage questions to foster discussion. Practice your delivery to ensure confidence and mastery of the content.

To gather qualitative insights effectively, I’d use a mix of interviews and surveys. Begin by crafting open-ended questions that encourage elaboration. Establish rapport with agents to make them comfortable sharing their experiences and feedback. Listening actively and following up with probing questions will lead to richer insights.

CSAT, or Customer Satisfaction Score, measures customer satisfaction by gauging their feedback post-interaction. AHT, or Average Handle Time, tracks how long it takes to resolve customer inquiries. Understanding these metrics allows for a better analysis of training programs and agent performance, helping identify areas for improvement.

Express your passion for financial technology and your motivation to help individuals achieve financial progress. Discuss your eagerness to learn and contribute to Chime’s mission while highlighting how your skills align with the responsibilities of the internship, making it a perfect opportunity for both personal and professional growth.

Handling feedback constructively is crucial for growth. I view feedback as an opportunity for improvement, allowing me to develop my skills further. I take the time to reflect on the points raised, seek clarification if needed, and implement changes in my approach to enhance my performance.

Be sure to mention tools like Excel or Google Sheets, as well as data visualization software like Tableau or Power BI. Discuss any relevant experience you have with these tools and how you utilized them in past projects for data analysis or reporting.

To demonstrate the impact of training initiatives, I would develop a framework to measure training effectiveness using key performance indicators such as CSAT and QA scores. Analyzing these metrics pre- and post-training, along with feedback from agents, helps highlight improvements and validate the training initiatives' effectiveness.

Discuss a specific instance where collaboration led to successful outcomes. Highlight your ability to communicate open and effectively with team members, respect diverse perspectives, and contribute to joint projects. This showcases your teamwork skills and your alignment with Chime’s collaborative culture.