Software Engineering Manager, IAM

As a Software Engineering Manager, IAM at Outreach, your primary responsibility is to lead your team in the design and implementation of governance solutions that protect customer data. You'll collaborate with Product and InfoSec teams to build secure data access protocols while enabling flexible customer workflows for collaboration and reporting. Managing the entire lifecycle of access control setup and enforcement within the Outreach application will be crucial, along with mentoring team members, ensuring excellent software design, and adhering to best practices in development.

To be considered for the Software Engineering Manager, IAM position at Outreach, you should have over 10 years of professional software development experience and at least 4 years in a people management role. Additionally, proficiency in modern programming languages such as Golang, Java, or C# is essential, alongside a strong background in software architecture and design, continuous integration practices, and creating reusable/extensible software systems.

Candidates for the Software Engineering Manager, IAM position at Outreach should be experienced in at least one modern programming language. Preferred languages include Golang, Java, C++, Ruby, or C#. Familiarity with these languages will help you contribute to the design and architecture of both new and existing systems, as well as collaborate effectively with your engineering team.

The Outreach Governance Platform team plays a critical role in customer success by ensuring secure data access while providing flexible workflows for users. By designing intuitive access control systems, implementing robust authentication measures, and facilitating efficient data collaboration, the team empowers customers to manage their data while maintaining stringent security measures. This blend of security and flexibility is key to building and retaining customer trust.

The annual base salary for the Software Engineering Manager, IAM role at Outreach ranges from $185,000 to $240,000 USD. Compensation will vary based on factors such as skills, qualifications, and experience. Outreach also offers incentive compensation, bonuses, and benefits as part of its comprehensive compensation package.

Discuss your approach to leadership, highlighting how you foster collaboration, encourage team autonomy, and prioritize open communication. Mention specific strategies you've used to build high-performing teams and any feedback mechanisms you employ to ensure continuous improvement and morale.

Explain your methods for establishing coding standards, conducting regular code reviews, and implementing automated testing. Share how you encourage team members to stay updated on industry trends and best practices, and how you foster an environment that values quality and innovation.

Talk about your hands-on experience with designing and implementing microservices. Provide examples of projects where you've utilized this architecture to solve scalability or management issues, and explain how it can benefit a SaaS platform like Outreach.

Detail your conflict resolution strategies, emphasizing your commitment to understanding all perspectives. Share a specific example of a conflict you've successfully managed, and highlight how it ultimately led to a better team dynamic or project outcome.

Discuss the importance of incorporating customer feedback into the software development lifecycle. Describe specific ways you've integrated user insights into product features or enhancements and how those changes improved user satisfaction and engagement.

Share a specific project that showcases your leadership in IAM, detailing your goals, the challenges faced, and how you guided your team to achieve successful outcomes. Highlight any innovations or improvements that resulted from this project.

Outline your approach to professional development within your team, including mentorship programs, regular training sessions, and encouraging attendance at industry conferences. Emphasize the importance of keeping skills current to drive team success.

Explain your prioritization process, discussing how you balance immediate operational needs with long-term strategic goals. Include methods you use for evaluating project ROI and maintaining team focus on key deliverables.

Describe your commitment to professional development, including resources you utilize such as webinars, industry publications, and professional networks. Convey your enthusiasm for continuous learning and how you share insights with your team.

Share your vision for cultivating a culture of excellence within your team. Discuss values such as accountability, collaboration, and ongoing learning. Provide examples of initiatives you've implemented to develop and sustain this culture.