Scheduling Administrator Supervisor

As a Scheduling Administrator Supervisor at Performance Systems Integration (PSI), your primary responsibility is to oversee the scheduling team that coordinates the daily schedules for Field Technicians who provide fire protection services. You'll create and schedule service and inspection jobs using advanced Field Service Management software. Additionally, you will conduct daily reports to ensure scheduling productivity, handle emergency service calls, manage flexible job lists, and communicate proactively with both technicians and customers.

To qualify for the Scheduling Administrator Supervisor position at Performance Systems Integration, candidates should possess at least a High School Diploma or GED, with an Associate or Bachelor's degree preferred. While a minimum of 1-year administrative experience is essential, scheduling or dispatching experience is preferred but not mandatory. Familiarity with fire life safety or related industries and advanced computer skills are also advantageous for this role.

The salary for a Scheduling Administrator Supervisor at Performance Systems Integration ranges between $28 and $32 an hour, depending on experience and qualifications. This competitive pay is part of the company's commitment to rewarding talent and expertise in the fire protection service field.

As a Scheduling Administrator Supervisor at Performance Systems Integration, you'll enjoy a comprehensive benefits package that includes Medical, Dental, and Vision Plans, company-paid Life and Long-Term Disability Insurance, and a Health Savings Account with generous contributions. Additional perks include a Paid Time Off (PTO) plan, Safe Harbor 401(k) with a liberal company match, and a commitment to employee training and development.

Performance Systems Integration is dedicated to fostering a positive work environment for Scheduling Administrator Supervisors by adhering to a philosophy that emphasizes taking care of customers while also taking care of employees. This commitment is reflected in employee benefits, professional growth opportunities, and a strong culture of teamwork and support within the organization.

To create an efficient technician schedule, I would prioritize understanding the geographical areas technicians cover, predict travel times accurately, and take into account each technician’s skill set. I would also build flexibility into the schedule to accommodate last-minute changes while ensuring all customer needs are promptly met.

In managing daily schedules, I would establish a protocol for prioritizing emergency service requests based on urgency and impact. Effective communication with technicians and evaluating their locations will be crucial to rerouting them quickly, ensuring emergency requests are handled without neglecting planned tasks.

I once identified a pattern in scheduling conflicts that overloaded certain technicians. I analyzed the data and implemented a rotating schedule system that balanced the workload more evenly while ensuring customer deadlines were met, which significantly improved efficiency and reduced technician burnout.

I have extensive experience with Field Service Management software, Microsoft Office Suite, and CRM systems. These tools help ensure accurate scheduling, effective communication, and seamless customer relationship management, which are essential aspects of the Scheduling Administrator Supervisor role.

Customer communication is vital for a Scheduling Administrator Supervisor. Clear communication builds trust and ensures customers understand service fees and the status of their requests. Proactive updates about scheduling and any changes are crucial for maintaining high customer service standards.

To handle conflicts, I prioritize understanding the customer’s needs and the technicians’ capabilities. I would assess alternatives such as adjusting technician routes or offering flexible service windows for customers, effectively negotiating solutions that satisfy all parties involved.

Essential qualities for a successful Scheduling Administrator Supervisor include strong organizational skills, effective communication abilities, problem-solving aptitude, and a high level of emotional intelligence to manage both team dynamics and customer relations successfully.

In a scheduling emergency where a technician fell ill, I immediately assessed the workload and rerouted nearby technicians to cover the urgent jobs. I kept the customers informed about potential delays and ensured all services were fulfilled promptly, which minimized disruption and maintained customer satisfaction.

To ensure compliance with scheduling protocols, I would regularly review and reinforce the importance of these procedures during team meetings. Additionally, I would provide ongoing training and support, monitoring adherence and recognizing technicians who consistently follow the protocols.

To foster team collaboration, I would promote open communication channels, encourage feedback, and conduct regular team meetings. Team-building activities and recognizing collective achievements would also enhance camaraderie and strengthen our teamwork culture.