Job details

SOC Analyst (Shift Based)

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Overview of the role

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.

We are seeking a SOC Analyst to work within our Security Operation Centre (SOC) environment as a first line responder to incidents triggered by security toolsets. This is a shift-based role which includes nights and weekends.

What will you be doing?

Technical Support: you will respond to technical support inquiries and manage individual ticket queues within the SOC, ensuring SLA’s are met and severity and status changes are appropriate.

Threats: you will execute proactive threat hunting in client’s environment’s and assist in the development of Threat Intelligence within the business.

Documentation / Analysis: you will regularly provide in-depth analysis of security incidents as they occur as well as assisting other analysts with the creation of new use cases, reporting, dashboard and automation capabilities. You will ensure you document all triggered incidents and metrics to provide to SOC management for further analysis.

Why you should apply?

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.

We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.

What are we looking for?

The right person for this role must have an infrastructure and network background and necessary security qualifications to respond and assist in the remediation of security incidents. It’s likely that you are already working in another MSP rather than for an end client.

Key Skills:

Experience with SIEM tools preferably Microsoft Sentinel

Experience & qualifications in Microsoft Azure

Experience working with an ITSM

Excellent oral and written communication skills

Flexibility to work shift patterns

Practical stuff

Where is the role based?
This role can be fully remote apart from an initial onboarding week on-site in Pocklington.

What are the shift patterns?

Our analysts operate a 7-7 shift on a 4 on / 4 off basis with 2 days and 2 nights.

What about security clearance?
You will need to have lived in the UK continuously for at least 5 years and have no criminal record to achieve the clearance you need for this role.

What are the benefits?
You can read about the benefits on offer here 😊

Have you made it this far?
If you’re still reading, we think there’s a strong chance you might be our kind of person.

Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About SOC Analyst (Shift Based), Phoenix Software

If you're passionate about cybersecurity and looking to make an impact, join us at Phoenix as a SOC Analyst (Shift Based). In this role, you'll be stationed within our Security Operation Centre, the frontline of safeguarding our clients' digital environments. You'll dive into incident response, tackling technical support inquiries, and ensuring we meet our service level agreements (SLAs). Your investigative skills will shine as you engage in proactive threat hunting, helping to bolster our Threat Intelligence. It's all about collaboration here, so you'll work closely with fellow analysts to analyze security incidents in real-time, develop new use cases, and create insightful reports and dashboards. With shift patterns that include nights and weekends, your flexibility will be key. Phoenix believes in the power of our team, nurturing your growth and skill development. Our Culture Blueprint reflects our commitment to creating a supportive work atmosphere where everyone is empowered to thrive. If you have a solid infrastructure and network background, alongside essential security qualifications, we’d love to hear from you! This remote role, aside from an onboarding week in Pocklington, offers an exciting opportunity to be part of a team dedicated to making the UK a safer place in the digital realm. Ready to embark on this journey with us?

Frequently Asked Questions (FAQs) for SOC Analyst (Shift Based) Role at Phoenix Software

What are the main responsibilities of a SOC Analyst at Phoenix?

As a SOC Analyst (Shift Based) at Phoenix, your primary responsibilities include responding to technical support inquiries, managing your ticket queue, executing proactive threat hunting, and providing detailed analysis of security incidents. Additionally, you'll collaborate with your peers to document incidents effectively and assist in enhancing threat intelligence within the organization.