Deli Shift Leader II - job 1 of 2

As a Deli Shift Leader II at Pilot Company, your primary responsibilities include supervising team members in the hot deli area, ensuring the quality and freshness of food, maintaining a clean and organized work space, and providing outstanding guest service. You will also assist the Deli Manager in upholding food safety standards and fostering a customer-focused culture.

To qualify for the Deli Shift Leader II position at Pilot Company, you should have experience in a similar role, especially within the restaurant or food service sectors. Strong customer service skills, the ability to maintain food safety standards, and a collaborative spirit are essential. A flexible schedule is also important, as the role may require working nights, weekends, and holidays.

The pay for a Deli Shift Leader II at Pilot Company starts between $14.10 and $20.45 per hour, depending on experience and performance. With ongoing growth and opportunities for advancement, you can expect competitive compensation aligned with your commitment and contribution to the team.

As a Deli Shift Leader II at Pilot Company, you can take advantage of a comprehensive benefits package. This includes a nation-wide medical plan, dental and vision coverage, 401(k), flexible spending accounts, adoption assistance, and tuition reimbursement programs. Additionally, you will receive flexible scheduling and the opportunity for weekly pay.

The Deli Shift Leader II plays a vital role in nurturing Pilot Company's people-first culture by ensuring exceptional guest service and supporting team members. By fostering positive interactions with customers and maintaining a safe and clean environment, you embody the company's commitment to quality and community, reinforcing the values that have guided Pilot Company since its founding.

Highlight specific roles you’ve held in the food service industry, emphasizing your responsibilities and achievements. Discuss how your experience has equipped you with the necessary skills to manage a team, ensure food safety, and deliver exceptional customer service.

Share your approach to cleanliness, including daily cleaning routines, the importance of teamwork in maintaining standards, and how you instill these values within your team. Illustrating the practices you've implemented in past roles can show your awareness of food safety protocols.

Describe your conflict resolution process, emphasizing listening, understanding different perspectives, and facilitating constructive discussions. Providing a real-world example can demonstrate your problem-solving skills and ability to foster a positive team dynamic.

Share a specific situation where you went above and beyond to meet a customer's needs. Detail the outcome and reflect on the importance of customer satisfaction, especially in the food service environment.

Discuss your understanding of food safety standards and the steps you would implement to ensure compliance among team members. This might include regular training sessions, clear signage, and maintaining cleanliness.

Elaborate on techniques you would use, such as setting clear goals, providing positive feedback, and recognizing hard work. Motivating your team could create a more efficient and enjoyable work environment.

Reflect on the balance between team leadership and customer service. Emphasize the importance of communication and support, as well as how those elements contribute to a high-functioning deli environment.

Explain your approach to addressing complaints. Highlight the importance of addressing the issue swiftly, showing empathy, and providing solutions to turn a dissatisfied customer into a satisfied one.

Discuss the training and onboarding processes you would employ, as well as the use of reminders, meetings, and checklists to emphasize the importance of food safety.

Share your aspirations, like developing leadership skills, improving team dynamics, fostering customer loyalty, or optimizing deli operations. Align your goals with Pilot Company’s mission and values to demonstrate your commitment.