Deli Shift Leader II - job 1 of 2

As a Deli Shift Leader II at Pilot Company, your primary responsibilities include supervising the deli team, ensuring the food in the hot deli is fresh and well-stocked, and maintaining a clean and inviting deli area. You'll also assist the Deli Manager in training staff, enforcing food safety standards, and delivering exceptional customer service.

Candidates for the Deli Shift Leader II position at Pilot Company should have experience in food service, particularly in a similar supervisory role. A strong understanding of food safety standards, excellent customer service skills, and the ability to work effectively within a team are also essential qualifications.

The Deli Shift Leader II role at Pilot Company offers competitive pay rates starting between $13.90 and $20.60 per hour, depending on experience and qualifications, in addition to various benefits that enhance your overall compensation package.

Yes, Pilot Company provides an attractive benefits package for Deli Shift Leaders II, which includes a nationwide medical plan, dental and vision coverage, a 401(k) plan, tuition reimbursement, flexible spending accounts, and more!

Absolutely! Pilot Company encourages internal growth and development. As a Deli Shift Leader II, you can gain valuable experience and potentially advance to higher management roles within the company.

When answering this question, highlight your previous roles where you supervised a team in the food service industry. Discuss specific challenges you faced and how you handled them, emphasizing your ability to motivate and inspire team members.

Discuss your understanding of food safety practices and any training you have received. Emphasize your commitment to maintaining cleanliness, monitoring food storage conditions, and providing proper training to team members on food handling.

Use the STAR method (Situation, Task, Action, Result) to articulate a situation where you went above and beyond for a customer. Highlight the actions you took and the positive feedback you received from customers or management.

Explain your technique for maintaining team morale during peak times. Talk about fostering a supportive environment, recognizing team efforts, and possibly implementing incentives that drive performance and camaraderie.

Share your strategies for addressing conflicts, focusing on open communication and understanding team members' perspectives. Describe how you would mediate and find common ground to resolve issues effectively.

Detail your method for assessing the flow of work and assigning tasks based on urgency and importance. You can mention using a checklist or digital tools to keep track of ongoing duties while ensuring customer service remains a priority.

Discuss your commitment to cleanliness standards and the importance of keeping a sanitized work area. Share specific techniques you promote to your team, like regular cleaning schedules and daily check-ins.

Illustrate your ability to remain calm under pressure and how you manage stress by using previous experiences where you thrived in similar situations. Emphasize time-management and prioritization skills that help you stay focused.

Share your passion for the food service industry, your alignment with Pilot Company's values, and the opportunity for career advancement. Express enthusiasm about being a part of a team that focuses on providing excellent customer service.

Discuss your approach to performance management, emphasizing open and honest communication. Explain how you would provide constructive feedback and support to help the team member improve their performance.