Customer Success Manager
Customer Success Manager
Hybrid 2 days in the office, London or Manchester
A little bit about us
We make life more affordable.
Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. We’re constantly advancing our SHARP values to offer new solutions that satisfy our consumers, drive ROI for our clients, and create an empowering workplace for our employees.
Equity, Diversity & Inclusion at Pion.
At Pion, inclusivity, diversity and respect are at our core. We value accountability and are fully transparent about our ED&I efforts - our commitments and internal stats are open for all to see. Our culture is shaped by our people, and it’s all part of life at Pion.
Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria.
Need any adjustments to support you with your application? Just drop us an email at talent@wearepion.com.
As a Customer Success Manager, you’ll play a pivotal role in supporting our clients, ensuring they achieve their strategic goals, and identifying growth opportunities.
Responsibilities include
- Client Enablement Collaborate closely with the Account Management team to assist clients in comprehending the value our products contribute to their operations.
- Client Updates Facilitate monthly and quarterly business reviews to uphold accountability, monitor progress, and ensure alignment with client strategies.
- Success Plan Management Develop and oversee comprehensive success plans that are specifically tailored to the objectives of each client.
- Churn Risk Mitigation Proactively identify clients at risk of attrition and implement strategic initiatives to address challenges and uphold client satisfaction.
- Growth Identification Identify and cultivate opportunities for expansion, ensuring clients continue to perceive value in our offerings.
- Campaign Reviews Establish clear objectives at the outset of campaigns, analyze performance data, and provide actionable insights to enhance future efforts and drive growth.
A little bit about you.
We’d really like to hear from you, if you have
- Experience working with diverse product offerings.
- Experience within the affiliate space.
- A proven ability to identify expansion opportunities, generate leads, and drive upsells.
- A track record of meeting targets and contributing to team OKRs.
- Strong communication skills with the ability to confidently express ideas and build relationships.
- Experience managing a portfolio of clients with a focus on growth and retention.
- A data-driven mindset, using insights to make informed decisions and guide strategies.
Life at Pion
Let’s take a look at a few things that make Pion an amazing place to work
💰 Competitive salary.
🌴 30 days annual leave, plus bank holidays.
🏆 Accredited 'Great Place To Work’ company in three categories.
🧠 Commitment to personal development and career growth. We’re talking learning budgets, coaching workshops and progression plans.
👩🏽💻Hybrid working. Working at Pion, you’ll have the ability to collaborate with colleagues but also pick two days you'd prefer to work from home.
📅Flexible working hours (start between 8-10am and finish between 4:30-6:30pm).
❤️ Focus on welfare. We offer a monthly wellness allowance, gym memberships, access to mental health first aiders, a health cash plan and more.
🛍️ Access to incredible partnership discounts for the biggest brands in the world. Think Google, Apple, GymShark, Domino's, Uber and loads more!
💻 £200 work from home set up allowance to put towards your at-home working space.
Want to know more?
Check out our career site for everything you need to know about starting a career with Pion.
Due to the high volume of applicants, we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Pion’s' use of your personal information.
#LI-PC1
#LI-Hybrid
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
As a Customer Success Manager at Pion, you’ll find yourself at the heart of our mission to make life more affordable through innovative technology. We’re on the lookout for someone who can genuinely support our clients, helping them achieve their strategic goals while spotting fantastic growth opportunities. With a hybrid work model of two days in the office, you'll have the flexibility to collaborate with your team either from our London or Manchester office or from the comfort of your home. In this role, you'll work closely with the Account Management team to help our clients understand the incredible value our products bring to their businesses. You'll conduct monthly and quarterly business reviews to ensure everyone is on the same page and monitor our client’s progress effectively. One of your key responsibilities will be developing tailored success plans for each client while proactively addressing potential churn risks, making sure our clients are happy and engaged with Pion’s offerings. Your experience in dealing with diverse product offerings, particularly within the affiliate space, will be invaluable as you identify opportunities for upsells and expansion, driving leads while meeting targets. At Pion, we celebrate our diverse and inclusive culture where you can thrive and grow. If you’re ready to make an impact, then this opportunity might be the right fit for you. We can’t wait to see how you can help us enhance our clients' experience and contribute to Pion’s vision.
Pion seeks a driven Business Development Manager fluent in German to boost growth within the German market as part of their successful Commercial team.
Join Pion as an Engineering Manager to lead and develop our dynamic software engineering team in a remote-first environment.
Join Morristown Hamblen Healthcare System as an RN Care Manager to enhance patient care quality through effective management and coordination.
Join Dignity Health Woodland Memorial Hospital as a Behavioral Health LPT/LVN, where you'll provide essential support in mental health care for patients.
Seeking a detail-oriented Medical Records Support Specialist to ensure compliance and efficiency in our healthcare setting.
Join Abercrombie & Fitch Co. as an Assistant Manager to drive sales and develop a strong team in a customer-focused retail environment.
Join Maricopa County Public Health as a Medical Assistant and make a meaningful impact on community health.
Our mission is to empower students to thrive
20 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
