Job details

IT Support Specialist

Get a free resume review

Planned Parenthood of Northern, Central and Southern New Jersey, Inc. (PPNCSNJ) provides comprehensive reproductive and sexual health care, abortion services, education and information to women, men and teens at 17 health centers throughout 18 counties in New Jersey.

$62,000 - $62,000 a year

Pay: $62,000 annually salary

Hours: 35 hr work week, Non-Exempt

Schedule: Full Time, 5-day work week-Onsite

Location: Hackensack or Perth Amboy, New Jersey

Benefits:

-Medical , Vision & Dental

-HSA, HRA & FSA Accounts

-401k w/ a Generous Employer Match!

-Medical Discounts

-AD&D & LTD Plans Paid 100%

-Life Insurance

-Tuition Reimbursement

-PTO Time

-Holidays Off with Pay

-Student Loan Forgiveness

-Mileage Reimbursement

-NJ Family & Medical Leave

-Flexible Schedule & Hours

-Career Development

-Supportive Work Culture

-Paid Training!

Job Description:

JOB REQUIREMENTS:

Minimum Education/Certification(s): Bachelor’s degree in computer science or related field required.

Minimum Work Experience: Minimum three (3) years of experience providing IT Support.

Other Requirements: Valid driver’s license. Reliable transportation to travel throughout the service area.

Technical Skills:

· Experience managing a helpdesk ticketing system

· Proficient with NextGen EPM and EHR

· Strong knowledge of supporting both Windows desktops / laptops, Virtual Desktop Infrastructure, Apple products like Mac, iPhone and iPad as well as Android based mobile devices

· Basic networking knowledge. Network operations experience is a plus

· Ability to prioritize multiple urgent requests

· Experience providing tier 1 tech support, both in person and remotely

· Windows Server 2008, 2012 and 2016 Active Directory, DNS, DHCP, GPO, DFS

· Microsoft Exchange Server 2016

· Office 2016 (the entire suite including MS Project)

· Basic Outlook support / Changing Exchange Passwords

· Audio/Video (projectors/microphones/sound) support

· Able to support Abila MIP Advance & FR50

· Experience with VoIP phone systems

· Connectivity support /changing IP addresses

· Experience working with vendors when troubleshooting needs escalation

· Excellent documentation skills and both verbal and written communication skills

· Wireless Networking

· Crystal Reports experience

· Experience with Video Conferencing Technology

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The IT Support Specialist performs a wide range of duties, including, but not limited to the following:

1. Provides technical support and education for all information technology (IT), office equipment and telecommunications systems, including software, hardware and basic network administration. Schedules related service calls (equipment repair and maintenance) as needed.

2. Works with the Affiliate IT Department to assure the highest and best use of the affiliate Help Desk software, including striving to assure consistency in entering tickets and building the system knowledge base. Assure written procedures surrounding use of the application. Coordinate the expansion of Planned Parenthood of Northern, Central and Southern New Jersey, Inc. (PPNCSNJ) use of helpdesk software functionality and assure technicians receive training in these other modules.

3. Conducts quality improvement (QI) efforts by analyzing Help Desk software reports, sharing QI results with IT Administrator / CAO, and recommending corrective action for areas needing improvement.

4. Provides IT training and orientation to PPNCSNJ users. Trains users on security measures that affect their use of the system as required by HIPAA.

5. Chronicles and tracks progress on the various IT projects as discussed in IT meetings.

6. Supports all database applications used by the organization.

7. Researches and makes recommendations for purchases or leases of IT and communications systems (including software and hardware) and office equipment, including maintenance and support contracts.

8. Reviews invoices, correspondence and inquiries related to areas of responsibility and processes check request forms for payment of invoices. Monitors and maintains records of payment.

9. Works with Call Center on all required technical needs.

10. Participates in the Affiliate’s efforts related to revenue cycle, which include but are not limited to: achieving goals for productivity; meeting or exceeding revenue targets; and expense management as budgeted.

11. Demonstrates commitment to established Workplace Values: Trustworthy; Effective Communication; Respectful; Supportive; Collaborative; Excellence. Practices behaviors that effectively demonstrate the Affiliate’s Workplace Values and supports goal to co-create a great workplace (see Workplace Values document received upon hire).

12.Travels throughout the Affiliate’s service area as required to support IT functions.

13. Performs other duties as assigned in support of mission and as required to ensure delivery of consistent high quality services.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:

1. Commitment and demonstration of excellent internal and external customer service.

2. Attention to detail; ability to lead and follow processes and procedures from beginning to end.

3. Recognized excellence in interpersonal and relationship building skills.

4. Ability to work collaboratively with staff throughout the agency to affect change.

5. Strong analytical, technical and organizational skills; ability to balance priorities and contribute as a team player within the organization.

6. Ability to utilize data to inform the decision-making process.

7. Demonstrated project management skills, including excellent follow through for multiple projects at multiple locations.

8. Excellent written and verbal communication skills. Able to communicate information in an organized and clear manner.

9. Able to demonstrate behaviors that represent the Affiliate’s Workplace Values.

10. Able to maintain and demonstrate strict confidentiality of all information.

11. Intellectual curiosity, high energy, positive attitude and diplomatic.

12. Commitment to reflect quality assurance and risk management in daily tasks.

13. Maintains professional appearance and demonstrates professional attitude at all times.

14. Ability to work flexible schedules and maintain punctual attendance.

15. Able to work under pressure, remain calm, prioritize, and meet deadlines.

16. Ability to relate to diverse communities.

17. Ability to work as part of an interdependent team.

18. Ability to remain open and non-judgmental towards colleagues and customers.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively 1:1 with co-workers, internal and external customers, and outside contractors and vendors.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING SKILLSAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions and deal with several abstract and concrete variables. Ability to take decisive action. Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

PHYSICAL DEMANDS/MOTOR COORDINATION

Requires hand-eye coordination; finger dexterity, and a combination of sitting, standing, climbing, stooping, balancing, kneeling, reaching, carrying, pushing, pulling, lifting (up to 50 pounds). Must be able to write, type, use telephone and computer systems, and other office equipment.

WORK ENVIRONMENT

Exposure to routine office conditions as well as adverse environmental conditions such as dust, temperature and noise extremes, etc. May be exposed to infectious or contagious disease.

This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to be an accurate reflection of the current job, management reserves the right to review and change this description as needed to maintain business goals and accomplishments. Job descriptions are reviewed periodically. This job description is not a contract.

NON-DISCRIMINATION STATEMENT/ACKNOWLEDGEMENT:

Planned Parenthood of Northern, Central and Southern New Jersey, Inc. (PPNCSNJ) does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship, disability, atypical hereditary cellular blood trait, genetic predisposition or carrier status or any other characteristic protected by applicable law. PPNCSNJ will make reasonable accommodations in compliance with Section 504 of the Rehabilitation Act of 1973; the Americans with Disabilities Act of 1990; and any subsequent revisions or additions to related law/regulations.

Our Commitment to Health Equity, Diversity, and Inclusion:

At PPNCSNJ, our "Care. No Matter What" values extend far beyond our health center doors. We're passionate about ensuring diversity, equity, and inclusion across every aspect of our organization. This work includes building an environment where every employee can flourish, every patient can thrive, and every community can achieve its full health potential. We strive to make equity-centered investments that empower our employees, patients, and volunteers to be their whole selves. These efforts are an ongoing journey, and on our best days, we remain committed to challenging ourselves to do better.

Note for Applicants:

As we prioritize equity in our health care practices, we are equally committed to these values in our workplace culture. Studies show that women and people of color are less likely to apply to jobs unless they meet all the listed requirements. If you're excited about this opportunity but don't meet every qualification, we encourage you to apply. You may be a great fit for this role or others, and we value diverse perspectives in our commitment to being an inclusive healthcare provider and workplace.

PPNCSNJ is an Equal Opportunity Employer.

Average salary estimate

$62000 / YEARLY (est.)

min

max

$62000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About IT Support Specialist, Planned Parenthood of Northern, Central and Southern New Jersey, Inc.

Are you ready to jump into a role where your IT expertise makes a real difference? Join Planned Parenthood of Northern, Central and Southern New Jersey, Inc. as an IT Support Specialist! Based in Hackensack, New Jersey, you'll be part of a dynamic team dedicated to providing comprehensive reproductive and sexual health care. You'll take the lead in delivering technical support and education for all our information technology systems, ensuring our operations run smoothly. With a $62,000 annual salary, this full-time position offers a supportive work culture, paid training, and a plethora of benefits including medical, vision, and dental coverage, as well as tuition reimbursement and a generous 401k employer match. As an IT Support Specialist, you'll engage in everything from managing our helpdesk ticketing system to providing top-notch tier 1 tech support—both in-person and remotely. You’ll be crucial in coaching our team members on tech best practices while maintaining compliance with HIPAA standards. We're looking for someone with a Bachelor’s in computer science and at least three years of IT support experience, and if you have excellent analytical skills and a knack for problem-solving, then we'd love to hear from you. Embrace this chance to grow your career in a collaborative and inclusive environment—apply today and help us deliver quality care without compromise!

Frequently Asked Questions (FAQs) for IT Support Specialist Role at Planned Parenthood of Northern, Central and Southern New Jersey, Inc.

What are the responsibilities of an IT Support Specialist at Planned Parenthood of Northern, Central and Southern New Jersey?

As an IT Support Specialist at Planned Parenthood of Northern, Central and Southern New Jersey (PPNCSNJ), you'll be responsible for offering technical support for various IT systems and office equipment. Your duties will include managing the helpdesk ticketing system, providing both remote and in-person technical assistance, conducting quality improvement projects, and ensuring user education on security and technology. You'll also support the deployment of IT projects and review maintenance contracts, making it a pivotal role in ensuring that our services run smoothly.