IT Tech Support (Onsite)

The IT Tech Support role at PT Services (Delaware) LLC primarily involves providing technical support for video streaming equipment and network communication systems, troubleshooting user issues, and performing maintenance on computers and hardware. You'll also be responsible for monitoring CDN connections, ensuring compliance with regulations, and producing technical reports as required.

For the IT Tech Support position at PT Services (Delaware) LLC, an Associate Degree or equivalent technical training is preferred, along with at least one year of related technical experience. Applicants must be at least 21 years of age and possess full professional proficiency in English. Problem-solving skills and attention to detail are also highly valued.

A typical day for an IT Tech Support employee at PT Services (Delaware) LLC includes diagnosing and resolving technical issues reported by users, performing installations and maintenance of video streaming equipment, and monitoring server performance. You'll also engage with team members, participate in meetings, and work on various tech assignments simultaneously.

Working as an IT Tech Support at PT Services (Delaware) LLC means joining a vibrant team in a fast-paced environment dedicated to delivering high-quality service. You'll work with cutting-edge technology while collaborating with a diverse set of professionals in an exciting and supportive setting.

While prior IT or technical experience is preferred, PT Services (Delaware) LLC values eagerness to learn and grow. If you demonstrate the right skills, passion, and attitude, we encourage you to apply regardless of your experience level!

When facing a user-reported issue, start by gathering as much information as possible, including the problem's symptoms, user actions that led to the issue, and any error messages. Next, replicate the problem to see if you can observe the same behavior. Once identified, proceed to systematically test potential solutions, documenting your steps and outcomes to keep track of all actions taken.

To effectively prioritize multiple user-reported issues, assess the impact and urgency of each problem. Issues affecting many users or critical operations should be addressed first. Communicate with users to manage expectations, and consider deadlines set by management when determining the order in which to tackle the issues.

In previous roles, I've worked with various aspects of video streaming technology, including configuring streaming equipment, troubleshooting connectivity issues, and ensuring seamless transmission of video data. My technical background has equipped me to effectively address common problems that arise in a broadcast environment.

One challenging problem I faced involved an unexpected network outage affecting multiple streaming services. I quickly diagnosed the root cause as a router misconfiguration and worked with network engineers to resolve it within a tight timeframe, ensuring minimal downtime for users.

I stay updated on technology trends by subscribing to industry forums, attending webinars, and participating in relevant online courses. Networking with peers in the IT field also helps me gain insights into new tools and best practices that can be applied to my work.

I have used various collaboration tools like Slack, Trello, and Microsoft Teams to facilitate communication and project management. These tools have helped me coordinate with team members, share important updates, and track progress efficiently, allowing for smoother workflows.

Ensuring compliance with regulations involves keeping up-to-date with the latest legal requirements and company policies. I educate myself through regular training, maintain comprehensive documentation, and make sure that all technical procedures align with regulatory standards.

Managing user expectations involves clear communication. I ensure users are informed about the status of their issues, provide estimated timelines for resolution, and explain potential impacts. Being honest, proactive, and setting realistic expectations helps build trust and reduces frustration.

Teamwork is crucial in IT support. By collaborating with colleagues, we can solve issues more quickly and share knowledge and skills. I believe in open communication, offering assistance when needed, and learning from my peers to create a more efficient tech support environment.

I document my technical support process by maintaining detailed records of each issue encountered, steps taken to resolve it, and outcomes achieved. This documentation can be valuable for future reference, ensuring continuity in support efforts and assisting in identifying recurring problems.