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Software Engineer Lead - Performance and Resiliency Engineer

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

This position is primarily based in a location within PNC's footprint. Responsibilities require time in the office or in a field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.

As a Software Engineer Lead, you will be part of the Performance Testing team and will be based in Cleveland OH.

Experience with LoadRunner, Python and C-Coding required.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

  • Creates and leads the technical design and development of software solutions.
  • Proposes & designs software solutions to address complex business needs. Prepares technical and procedural documentation required.
  • Facilitates complex problem resolution.
  • Provides technical guidance and support to colleagues. Reviews coding, testing, and documentation of software.
  • Applies modern principles, methodologies and tools to advance business initiatives and capabilities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Application Delivery Process, Application Design, Architecture, Application Development Tools, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Software Engineer Lead - Performance and Resiliency Engineer, PNC

Join PNC as a Software Engineer Lead - Performance and Resiliency Engineer, where your technical skills will help shape the future of our software solutions in Cleveland, OH. At PNC, we pride ourselves on our culture that values collaboration, respect, and innovation. In this role, you’ll be at the forefront of creating robust software designs to meet complex business needs while ensuring high performance and resiliency in our systems. You will lead the technical design, propose innovative software solutions, and guide your colleagues through intricate problem resolutions. Your experience with LoadRunner, Python, and C-Coding will be vital as you prepare technical documentation and enhance our existing processes. You’ll work in an inclusive environment that encourages fresh ideas and promotes continuous learning. Responsibilities include leading software development initiatives, facilitating problem-solving sessions, and reviewing technical output from your team. If you’re someone who is customer-focused and adept at managing risks effectively, this role is tailor-made for you. You’ll join a team that's dedicated to not just meeting, but exceeding customer expectations, ensuring our solutions are both efficient and impactful. So, if you’re ready to take your career to the next level while making a difference at PNC, we invite you to apply and become part of our mission to deliver outstanding experiences for our customers.

Frequently Asked Questions (FAQs) for Software Engineer Lead - Performance and Resiliency Engineer Role at PNC
What are the key responsibilities of a Software Engineer Lead - Performance and Resiliency Engineer at PNC?

As a Software Engineer Lead - Performance and Resiliency Engineer at PNC, your key responsibilities include creating and leading the design and development of software solutions, proposing innovative designs to solve complex business challenges, and preparing necessary technical documentation. You will also facilitate problem resolution and provide technical guidance for your colleagues while reviewing their coding, testing, and documentation efforts.

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What qualifications are required for the Software Engineer Lead - Performance and Resiliency Engineer position at PNC?

To qualify for the Software Engineer Lead - Performance and Resiliency Engineer position at PNC, candidates typically require a Bachelor's degree along with at least 3 years of relevant industry experience. Familiarity with LoadRunner, Python, and C-Coding is essential. While certifications are often preferred, realistic alternatives like relevant work experience or job-related certifications can be considered.

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How does PNC support its Software Engineer Lead - Performance and Resiliency Engineer in professional development?

PNC is committed to the growth of its employees, providing various opportunities for continuous learning. As a Software Engineer Lead - Performance and Resiliency Engineer, you’ll have access to educational assistance programs, which may include fully paid courses and training sessions. Additionally, you will work in an enriching environment that fosters teamwork, collaboration, and innovation.

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What programming languages are important for success in the Software Engineer Lead position at PNC?

Success in the Software Engineer Lead - Performance and Resiliency Engineer position at PNC predominantly requires experience with LoadRunner for performance testing, as well as proficiency in programming languages such as Python and C-Coding. These skills are essential for developing high-quality software solutions that meet the complex needs of our business.

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What benefits does PNC offer to its Software Engineer Lead - Performance and Resiliency Engineers?

PNC offers a comprehensive benefits package to its Software Engineer Lead - Performance and Resiliency Engineers, which includes medical coverage, dental and vision options, life insurance, a 401(k) plan with company match, paid time off, and wellness programs. Additional benefits such as educational assistance, family care reimbursement, and paid holidays ensure that employees can balance their professional and personal lives effectively.

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Common Interview Questions for Software Engineer Lead - Performance and Resiliency Engineer
Can you explain your experience with performance testing using LoadRunner?

In my previous roles, I've used LoadRunner extensively to simulate user interactions and analyze system performance under various loads. I would start with identifying performance requirements, setting up scenarios, and running tests to gather metrics. Sharing specific outcomes from these tests, like identifying bottlenecks, can highlight my expertise in this area.

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How do you prioritize and manage multiple software projects at once?

I prioritize projects based on strategic alignment and deadlines. I rely on project management tools to track progress and set clear, achievable milestones. Communication is key; I ensure that stakeholders are informed of status and any potential roadblocks, which allows for efficient management and resource allocation.

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What strategies do you use to troubleshoot complex software issues?

When faced with a complex issue, I gather all relevant data, reproduce the problem, and utilize debugging tools to identify root causes. I also collaborate with team members to get different perspectives, which can often lead to quicker resolutions. Documenting the troubleshooting process is vital for future reference.

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Describe your experience with Python and how you have used it in previous projects.

In my last position, I used Python for backend development and automation tasks. I've crafted scripts for data analysis and integrated various APIs to streamline processes, demonstrating my ability to leverage Python to enhance software performance and reliability.

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How do you ensure the software solutions you design meet user experience standards?

To ensure that my software solutions meet user experience standards, I incorporate user feedback during the design phase. Conducting usability testing and iterating based on real user interactions help ensure that the final product is intuitive and meets user needs effectively.

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What do you think are the biggest challenges in performance engineering today?

One of the biggest challenges in performance engineering today is managing scalability under fluctuating loads. As applications become more complex and user bases grow, employing modern tools and methodologies that can adapt to these changes while ensuring performance is crucial for success.

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Can you give an example of a time you led a team through a tough problem-solving process?

In a past project, my team faced a significant performance bottleneck. By facilitating brainstorming sessions and promoting open communication, we collaborated on identifying the issues and implemented strategy changes that not only resolved the problem but improved the overall system efficiency.

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What modern methodologies do you apply when developing software solutions?

I apply Agile and DevOps methodologies in developing software solutions. Agile allows for iterative development and frequent feedback, while DevOps practices ensure continuous integration and delivery, improving collaboration across teams and enabling more responsive changes to user needs.

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How do you stay updated with the latest trends in software engineering?

Staying updated with the latest trends involves participating in webinars, following industry-related blogs, and attending conferences. I also participate in online coding communities, which provide insights into new tools and practices being adopted in the software engineering field.

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What do you consider the most important qualities for a Software Engineer Lead?

The most important qualities for a Software Engineer Lead include strong technical expertise, excellent communication skills, the ability to mentor and inspire team members, and a strategic mindset that aligns technical solutions with business goals. Being adaptable and open to feedback is equally crucial for success.

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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 14, 2025

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