Patient Support Technician, Part-Time, Nights

As a Patient Support Technician at Prisma Health, your primary responsibilities include assisting patients with personal hygiene, nutrition, and ambulation. You’ll also monitor and document vital signs such as blood pressure and heart rate, effectively communicating any concerns to the registered nurse. This role involves direct interaction with patients, ensuring their comfort and care, making attention to detail and empathy essential.

To qualify for the Patient Support Technician role at Prisma Health, candidates must have completed a Nursing Assistant, Patient Care Tech, or Medical Assistant course. A High School diploma or equivalent is preferred. Additionally, relevant experience in a healthcare setting, like nursing or medical assistant roles, is appreciated. Current CPR certification is required, along with the completion of the Prisma Health unit secretary course within 90 days of hire.

Essential skills for a Patient Support Technician at Prisma Health include excellent communication and interpersonal skills to effectively interact with patients and nursing staff, attention to detail for accurately monitoring and documenting vital signs, and compassion to deliver care sensitively. Physical ability to assist patients with mobility and perform basic healthcare tasks is also important in this role.

The work environment for a Patient Support Technician at Prisma Health is dynamic and supportive, set in a hospital that prioritizes patient care and teamwork. You'll work nights, which provides a unique opportunity to connect more intimately with patients during their quieter times. Our team embraces Prisma Health’s values of inspiring health and serving with compassion, making it a fulfilling workplace.

At Prisma Health, there are numerous opportunities for career growth. As a Patient Support Technician, you can gain valuable experience that may lead to advancement as a Registered Nurse or other healthcare roles. Prisma Health also supports ongoing education and training, ensuring you have the resources to grow in your nursing career.

When answering this question, emphasize any relevant roles you've held in healthcare, detailing specific tasks you performed, such as assisting patients or monitoring vital signs. It's beneficial to discuss what you learned from those experiences and how they prepared you to thrive as a Patient Support Technician at Prisma Health.

In your response, demonstrate empathy and patience. Explain techniques you would use to remain calm, listen to the patient’s concerns, and find a solution. Share an example from your past experience where you successfully defused a situation with compassion.

Highlight qualities such as compassion, communication, and adaptability. Discuss how these qualities enable a Patient Support Technician to provide exceptional care and work effectively within a team at Prisma Health. Providing examples of how you've displayed these traits can strengthen your answer.

When answering, explain your strategies for prioritization, such as assessing patient needs and urgency. You could mention specific tools or methods you employ to stay organized and ensure all patients receive timely care. Relate this to your outlook on patient safety and quality care.

Discuss your understanding of HIPAA regulations and your commitment to maintaining patient privacy. Provide examples of how you’ve adhered to confidentiality rules in past roles, emphasizing your respect for patient information and how it aligns with Prisma Health's values.

Describe the process clearly, including assessing the patient’s mobility, gathering necessary equipment like a gait belt, and ensuring a safe environment. Mention the importance of communication with the patient during the transfer to help them feel secure and understand each step.

Illustrate your answer with a specific example, highlighting your emotions and the actions you took to manage the stress effectively. Discuss any support you sought from team members and how the experience influenced your approach to stress in future situations.

Explain the importance of accuracy and detail in documentation. Describe how you would take vital signs, what equipment you would use, and the procedure you would follow to ensure that all readings are recorded correctly in the patient’s charts.

Discuss your belief in the importance of teamwork for ensuring high-quality patient care. Provide examples of how you've successfully collaborated with colleagues in the past and how you view your responsibilities in supporting the nursing staff as a Patient Support Technician at Prisma Health.

Convey your enthusiasm for joining Prisma Health and how their values align with your personal ethos. Share your passion for patient care and mention any specific experiences that have inspired you to advance in this field, focusing on your desire to make a positive impact.