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Senior MLOps Engineer

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Company Overview

Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners.

We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders.

Backed by over $50 million in funding from top investors such as 8VC, Kapor Capital, XYZ Ventures, and Howard Schultz, we've been recognized as one of Fast Company's "World's Most Innovative Companies of 2022."

Role Overview

As an MLOps Engineer at Promise, you'll be at the forefront of integrating artificial intelligence and machine learning into our mission of transforming the way individuals facing financial difficulty receive and interact with essential public services. Your primary responsibility will be to design, develop, test, and manage end-to-end generative AI and large language model (LLM) applications and services for both internal and external products. This will include creating and managing complex AI systems, integrating LLMs, real-time systems, APIs, and agentic workflows in a robust, scalable, and powerful manner. Your expertise in AI technologies will drive innovation, efficiency, and automation across our platform.

Join us in a dynamic, growth-oriented environment where your work will directly impact people's lives and shape the future of government services. This is an exceptional opportunity to be a key player in leveraging AI to enhance our product offerings and drive positive social impact.

What Will Enable You

A minimum of 7 years of professional software development experience.
Passionate drive for our mission and relentless pursuit of customer success.
Intolerance for mediocrity and high commitment to doing everything necessary to achieve your goals.
High moral and ethical standards, seeking open and honest communication, and rejecting manipulation, dishonesty, and intolerance.
Demonstrated dedication and commitment to our customers, shareholders, employees, and local communities.
Experience with Python, especially for asynchronous applications.
Expertise with LLMOps, general MLOps, or other closely related AI specializations, especially experience with testing and maintaining production LLM applications and with self-hosting ML models.
Experience with cloud infrastructure (Terraform, Pulumi).
Experience with scalable, containerized solutions (Kubernetes, GKE, ECS, Docker).
Strong proficiency in systems architecture.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

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Average salary estimate

$140000 / YEARLY (est.)

min

max

$120000K

$160000K

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What You Should Know About Senior MLOps Engineer, Promise

At Promise, we are on a mission to empower utilities and government agencies to provide flexible, affordable solutions for individuals grappling with financial difficulties. As a Senior MLOps Engineer, based in Oakland, you will play a pivotal role in shaping how we leverage artificial intelligence to enhance public services. You'll be involved in the design, development, testing, and management of cutting-edge generative AI and large language model (LLM) applications. This role is not just about coding; it's about creating impactful systems that integrate seamlessly and improve the experiences of those we serve. You’ll work with a team of experts from notable companies like Palantir, Google, and Stripe, driving innovation across our platform. With your extensive experience in software development and passion for customer success, you will be responsible for ensuring the robustness, scalability, and effectiveness of our AI services. We're looking for someone who embodies high moral standards, is intolerant of mediocrity, and is committed to achieving results. If you're ready to harness your knowledge of Python, LLMOps, and cloud infrastructures like Kubernetes and Terraform to make a difference in the lives of others, then this is the perfect opportunity for you. Join us, and help redefine the future of public services while fostering a collaborative and inclusive environment within our team.

Frequently Asked Questions (FAQs) for Senior MLOps Engineer Role at Promise

What are the key responsibilities of a Senior MLOps Engineer at Promise?

As a Senior MLOps Engineer at Promise, you will be responsible for designing and managing generative AI and LLM applications to transform public service delivery. Your role will involve developing and testing AI systems, integrating real-time capabilities, APIs, and workflows to ensure our services are robust and scalable, directly impacting our mission to support individuals in financial distress.