Patient Coordinator

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors, and how to achieve healthy skin through annual skin exams and dermatologic care.

We strive to provide the latest proven, proactive, and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees.

Not only do we offer aggressive compensation and benefit packages, but we offer a culture that is unsurpassed!

Job Summary:

The successful applicant will be able to establish their own organizational system to ensure that our patient centered approach to care has been completed.  This will often include the initial contact with the patient via phone call or email inquiry, consultation/patient-education, the non-clinical post-operative care and follow-up after surgery.  This job requires the ability to operate effectively with little supervision and the ability to manage multiple tasks at once without becoming overwhelmed.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•       Taking incoming phone call and internet leads and contact, educate, and schedule patients for consultation, surgery, and post-operative follow-up care 

•       Timely follow up of all internet leads and phone inquiries 

•       Going through the current database to find and follow-up with under-contacted people 

•       Regular computer notation, report creation, mastery of computer software programs for use as a CRM and reporting tool 

•       Meetings with Doctors, President, Clinical Nursing Director and clinic team 

•       Observing and shadowing extensively team’s daily activities and patient coordination processes 

•       Observing and participating in consultations, performing sales consultations, and booking surgery, cosmetic services, and similar treatments 

•       Scribing for physicians during consultations and re-check appointments 

•       Facilitating patient flow/room turnover 

•       Timely task completion and organization 

•       Facilitating, developing, and building upon current Business-to-Business and Physician-to-Physician referral base 

•       Creating and presenting quotes to patients for surgical procedures based on directives from the operating physician after a comprehensive consultation 

•       Confirming facility and anesthesia costs with surgical centers 

•       Confirming supply costs (Peak, Implants, garments, etc.) 

•       Scheduling procedures based on length of time needed and operating physician and patient schedule preferences 

•       Receiving and logging payments in EMR system 

•       Laundering of patient gowns, sizing bras, bedding, and towels as needed 

•       Cleaning and sanitizing all exam room and minor procedure room surfaces following any patient care contact 

•       2+ years in Plastic Surgery, Dermatology, or MedSpa 

•       2+ years consultative sales  

•       Working knowledge of Microsoft 365 

•       Excellent verbal and written communication skills

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.