Platform Solutions Delivery Manager

The Platform Solutions Delivery Manager at Readdle is responsible for coordinating communication between teams, gathering stakeholder requirements, conducting preliminary research for action criteria, collaborating with the Legal Team for compliance, and maintaining documentation that improves the development process. This role is pivotal in informing the company-wide communication of team progress.

To qualify for the Platform Solutions Delivery Manager position at Readdle, candidates should have excellent communication skills, fluency in English, and proficiency in Kanban principles. Experience with project management tools such as Jira or Confluence, along with strong analytical skills and the ability to adapt to changing priorities, is crucial for success in this role.

Readdle supports professional growth for its Platform Solutions Delivery Managers by fostering a culture of feedback and learning. Employees are encouraged to own their work and make informed decisions, benefiting from transparent communication and collaboration with peers. This environment promotes continuous improvement and empowers team members to develop their skills.

The Platform Solutions Delivery Manager at Readdle utilizes a variety of project management tools, including Jira and Confluence, to track project progress and generate reports. These tools are essential for effective communication with stakeholders and for ensuring that project requirements are met efficiently.

The Platform Solutions Delivery Manager has a significant impact on Readdle's products by aligning cross-functional teams, ensuring that stakeholder requirements are met, and implementing process improvements. This role directly influences product quality and customer satisfaction by streamlining operations and enhancing the overall development process.

When answering this question, focus on specific projects where these tools were instrumental. Highlight how you used Jira to track project progress and Confluence for documentation. Share any challenges you faced and how you utilized these tools to overcome them, emphasizing your ability to adapt and improve processes.

Discuss your strategies for building relationships with stakeholders, such as regular updates and incorporating their feedback. Give examples of how you have tailored your communication style to suit different audiences, ensuring that everyone is informed and aligned with project goals.

Choose a concrete example where you identified a process inefficiency and successfully proposed a solution. Explain the steps you took and the impact of the changes on the team's efficiency. This demonstrates your proactive approach and problem-solving skills, which are critical for the role.

Talk about practices like stakeholder interviews, surveys, or workshop facilitation. Emphasize your adaptability to different contexts and your focus on aligning the gathered requirements with organizational goals. This showcases your organizational proficiency and attention to detail.

Illustrate your flexibility by providing an example when you had to pivot due to a change in stakeholder priorities or project scope. Highlight your problem-solving skills and how you maintained communication with the relevant parties to ensure project success despite the change.

Clarify your grasp of Kanban as a framework for managing work and improving efficiency. Discuss key concepts like visualizing work, limiting work in progress, and improving flow. Use specific examples from your experience that illustrate how you have applied these principles successfully.

Discuss the importance of compliance in protecting the organization and ensuring that projects align with regulations. Share your experience collaborating with legal teams to maintain compliance and how you communicated this necessity across stakeholders, reinforcing your understanding of its significance.

Describe the KPIs relevant to your projects, such as project timelines, stakeholder satisfaction, or quality metrics. Detail the tools or methods you used to track and report on these indicators, reinforcing your analytical capabilities and focus on data-driven decision-making.

Choose a challenging situation that required critical thinking and teamwork. Describing your thought process and the concrete actions you implemented to navigate the obstacles showcases your analytical and leadership skills, essential for the Platform Solutions Delivery Manager role.

Reflect on the importance of collaboration, open communication, and shared goals in a team. Highlight how building trust among members and ensuring everyone is aligned on objectives directly contributes to the overall success of platform solutions delivery.