Seasonal Sales Associate - Studio City

As a Seasonal Sales Associate at Reformation in Studio City, your primary responsibilities will include consistently meeting and exceeding sales goals while delivering an excellent customer experience. You will engage with customers to build long-term relationships, assist with clientele generation, and share the stories behind our sustainable products. Additionally, you'll maintain store standards and contribute to inventory accuracy.

To be considered for the Seasonal Sales Associate position at Reformation, candidates should have experience working in retail or sales environments. Strong interpersonal skills to effectively interact with customers are essential, along with a self-motivated approach to work. Being able to thrive in a fast-paced setting and having a passion for sustainability will also set you apart.

Reformation places a strong emphasis on sustainability, and as a Seasonal Sales Associate, you will embody these values. You'll educate customers about our eco-friendly practices, engage them in conversations about sustainable fashion, and serve as a brand ambassador. Your role will directly contribute to spreading awareness and encouraging customers to make responsible shopping choices.

The Seasonal Sales Associate position at Reformation requires candidates to be available for a minimum of 20 hours per week and work at least 3 days a week, including weekends. Flexibility to work day, night, and holiday shifts is also crucial, as this role adjusts based on the needs of the business.

At Reformation, the company culture is rooted in inclusivity and innovation. As a Seasonal Sales Associate, you can expect a supportive environment where your voice is valued. The team works collaboratively to ensure everyone feels a sense of belonging, and together, you’ll make a meaningful impact through sustainable fashion.

When building relationships with customers, I focus on engaging them through genuine conversations and understanding their unique needs. I believe creating a welcoming atmosphere encourages return visits and fosters loyalty. Sharing personal insights about products also helps strengthen these connections.

In my last retail role, I exceeded my sales goal by implementing personalized follow-ups with clients. By making an effort to remember their preferences and highlighting new arrivals that suited their style, I not only drove sales but also solidified long-term relationships.

I believe consistent customer service comes from actively listening to customers and being attentive to their needs. I regularly seek feedback and adapt my approach to ensure every customer feels valued and satisfied with their experience.

I would share with the customer how our materials are sourced and the importance of sustainable fashion. I would provide examples of our eco-friendly practices, such as using deadstock fabrics and our transparent environmental impact tracking, to illustrate our commitment to sustainability.

During peak season, we faced longer wait times at the register. I stepped up to assist by engaging with customers in line, providing product information and personal service to keep spirits high, which ultimately turned a negative experience into a positive one.

I stay informed about our products by participating in training sessions, reading up on the newest arrivals, and actively engaging with the inventory. This allows me to communicate effectively with customers, share insights, and recommend products confidently.

Teamwork is crucial in retail because it ensures a seamless customer experience. Collaborating with colleagues allows us to support each other during busy times, share feedback, and contribute to a positive work environment, ultimately benefiting our customers.

I would first listen attentively to the customer’s concerns without interrupting. I would empathize with their situation and offer potential solutions to resolve their issue, ensuring they feel heard and valued in the process.

I'm motivated by the opportunity to connect with people and make a positive impact through sustainable practices. Working with Reformation allows me to combine my passion for fashion with my values, promoting a meaningful message that resonates deeply with customers.

Essential qualities for a Seasonal Sales Associate include strong communication skills, a customer-first mentality, the ability to work efficiently in a fast-paced environment, adaptability, and a passion for the products and the brand’s mission.