Network Administrator - Irving Texas (Hybrid)

Reprise Financial is on a mission to simplify the financial journey for our customers, making personal loans accessible and transparent. We leverage technology and a customer-first approach to provide fast, reliable personal loans of up to $25,000, ensuring our clients receive the support they need without hidden fees or complex terms. Our commitment to integrity and clarity allows us to foster trust and empower individuals to take control of their finances. 

At Reprise Financial, we foster a workplace built on innovation, collaboration, and kindness. Our mission to simplify the financial journey for our customers inspires us to exceed expectations and make a meaningful impact. 

We provide the tools, resources, and support for employees to thrive in a dynamic, customer-focused environment. Transparency, continuous improvement, and open communication drive our culture of trust and excellence, where new ideas are valued, and growth is encouraged. 

Join Reprise Financial and be part of a team where your contributions are recognized, and you have the opportunity to innovate, grow, and make a positive difference. 

About the role 

As a systems administrator, you will act as a point of contact regarding technical issues within the enterprise environment. Issues will be managed within the corporate ITSM. You will be responsible for end user incidents as well as project component tasks. This is an excellent opportunity for someone who wants to flex many skills at once and learn new things quickly. We work in a dynamic environment that is constantly evolving and improving. 

Key Responsibilities 

• Acts as a support point regarding technical issues within an enterprise environment. 

• Provide desktop and end user support to Skopos teammates. Providing onsite and remote support for our organization and senior level executives on a daily basis 

• Ensure the highest levels of customer service in a collaborative environment with a keen focus on helping people resolve issues and problems. 

• Ability to explain technology concepts/procedures/policies in a non-technical way; collaborating and coordinating with members of other teams to track, isolate and resolve technical issues. 

• Independently resolve complex, break/fix issues following any issue until its resolution. 

• Serve as a point of escalation for incidents and requests. 

• Document incidents, issues, and resolutions in ITSM. 

• Document onboarding procedures for initial welcome training. 

• Stages and images computers (unboxing, setting up in staging area, imaging machines using client process). 

• Maintains and updates equipment records in inventory and stock as required by the customer. 

• Performs hard drive data wipes of refreshed equipment. 

• Maintains an organized staging center. 

• Ensure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions. 

• Apply automation efficiencies through scripting common tasks. 

• Lead and assist with root cause analysis as it relates to desktop computers and all peripheral devices. 

• Strong task management skills: ability to prioritize, triage, resolve and escalate in an efficient and effective manner. 

• Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure. 

• Work with teams implementing infrastructure projects. 

• Supports internal policies and procedures 

• Strong understanding of security best practices, worst practices, concepts and real-world applications. 

• Excellent communication skills with the ability to adjust communications based on the audience. 

Skills, Knowledge, and Expertise  

• Minimum 5 years of experience in installing and configuring computer peripherals, including external monitors, cameras, printers, and scanners. 

• Minimum 5 years of experience in installing and configuring end-user applications, ensuring they are patched and optimized for performance. 

• Proficiency with remote imaging/management tools, including building and testing task sequences. 

• Extensive JAMF experience in a corporate environment. 

• Strong knowledge of Microsoft Workstation Operating Systems, Apple OS-based systems, and the Microsoft Office O365 Suite. 

• Scripting experience with PowerShell, Batch, VBA, or similar languages. 

• Experience with Microsoft Server Operating Systems (2016, 2019, 2022). 

• Familiarity with network administration practices, including IP addressing, subnets, VLANs, VPNs, and client monitoring. 

• Experience with Microsoft Active Directory Security Groups, Azure Security Groups and Accounts, Microsoft Exchange, and Active Directory Group Policies. 

• Exposure to Linux Operating Systems 

• ITIL Certification or working knowledge of ITIL Best Practices. 

• Education: Bachelor's degree preferred or 5 years of relevant work experience. 

• Knowledge of Asset Management processes. 

• Technical Certifications: Relevant certifications such as A+, Security+, Network+, etc., or equivalent work experience. 

• Microsoft Azure Certifications or 2 years of experience. 

• Intune Certifications or 2 years of experience. 

• End User Support: At least 4 years of experience providing technical assistance and resolving technical issues for end users. 

Location 

This position offers a hybrid work arrangement, allowing team members to split their time between our office and remote work. You’ll have the flexibility to work in our office located in Irving, TX while also enjoying the option to work remotely on certain days. This balance promotes collaboration and provides the freedom to choose your ideal work environment. All team members must reside in one of our approved locations by their start date. 

Compensation 

For this role our salary range is $60,000 to $75,000, depending on relevant experience. This role will also be eligible to receive a variable annual bonus based on both company and individual performance. 

Benefits That Support Your Success 

• Stay Healthy & Happy: Comprehensive medical, dental, and vision coverage, contributions to a Health Savings Account (HSA), and access to an Employee Assistance Program (EAP) to support your mental health and overall well-being. 

• Secure Your Future: Plan ahead with our 401(k) program, featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%). 

• Time That Works for You: Recharge with accrued time off, company holidays, sick time, and 3 floating holidays—perfect for celebrating your birthday, your dog’s birthday, or just a random Tuesday! 

• Support for Growing Families: Our 12-week Paid Parental Leave ensures you have the time and support to focus on your family during life’s biggest moments. 

• Competitive Rewards: Market-driven salary and bonus opportunities ensure your hard work is recognized and rewarded. 

• Tools for Success: Stay connected and productive with a robust tech package designed to help you deliver your best every day. 

Our Core Values 

• Pursue Excellence: We strive for the highest quality, ensuring our tools and services truly aid in our customers’ success. 

• Make a Meaningful Impact: We focus on delivering outcomes that genuinely improve financial well-being. 

• Commit to Innovation: Our innovative approach keeps us at the forefront of providing effective financial tools. 

• Champion the Customer: We prioritize our customers' financial goals, tailoring our tools to meet their unique needs. 

• Collaborate with Purpose: Our teamwork drives us to develop superior solutions that empower customers. 

• Lead with Kindness: Respect and empathy are central to our operations, creating a supportive environment for success. 

Equal Employment Opportunity Employer 

At Reprise Financial, we are dedicated to fostering an inclusive community where every individual is valued. We are an Equal Employment Opportunity employer—ensuring that all qualified applicants and employees receive consideration for employment without regard to age, race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. 

We believe that diversity strengthens our organization and drives innovation, and we are committed to creating a workplace that reflects the rich variety of our communities.