Sales Support Rep

As a Sales Support Representative at Republic National Distributing Company, your primary responsibilities center around supporting the sales team by ensuring that customer orders are fulfilled correctly. You will assist with stocking shelves, merchandising products, and building relationships with account personnel. Additionally, you'll check inventory levels, submit replenishment orders, and prepare engaging displays that enhance the presentation of our products in stores.

To become a Sales Support Representative at RNDC, a high school diploma or GED is preferred, along with one to three months of relevant experience. While previous hands-on experience with product displays and inventory management is beneficial, we also appreciate equivalent combinations of education and experience. Passion for the wine and spirits industry can set you apart!

RNDC values its associates and provides an array of competitive benefits for Sales Support Representatives. You'll enjoy a solid 401(k) plan with company matching, comprehensive medical, dental, and vision coverage, and up to 5 weeks of generous paid time off. Also, we offer paid volunteer time, parental leave, and various wellness programs designed to support both your professional and personal growth.

To thrive as a Sales Support Representative at RNDC, focus on building strong relationships with customers by understanding their needs and actively providing support. Your ability to create attractive displays and work collaboratively with the sales team to enhance product visibility will also contribute significantly to your success in this role.

While prior experience in the wine and spirits industry is a bonus for the Sales Support Representative position at RNDC, it isn't strictly required. We welcome candidates with a variety of backgrounds, and a willingness to learn and adapt is often just as valuable as industry-specific experience.

In answering this question, highlight any relevant experiences where you participated in setting up displays, organizing stock, or optimizing product placement to enhance customer appeal. Share specific examples that illustrate your proactive approach and creativity.

Explain your method for prioritization, focusing on effective time management and customer relationship-building. You might mention using organizational tools or processes to keep track of customer needs and administrative tasks, ensuring timely and efficient service.

To respond effectively, choose a specific instance that illustrates your conflict resolution skills. Describe the challenge, your approach to addressing the customer’s concerns, and how you ultimately achieved a positive resolution or maintained their satisfaction.

Share your understanding of visual merchandising principles and how you would select product placement, color themes, and promotional signage to engage customers. Specific examples from past roles can help reinforce your strategies.

Emphasize the importance of listening to customer needs, engaging them with genuine interest, and providing tailored support. Discuss how establishing trust and being reliable can create a lasting partnership.

Research is key! Convey your knowledge of RNDC’s mission, history, and core values such as family, accountability, and professionalism. This not only demonstrates your interest but also shows alignment with their corporate culture.

Share your enthusiasm for the wine and spirits industry and how the role aligns with your career aspirations. Discuss the aspects of RNDC’s culture and mission that resonate with you, reinforcing your passion for the position.

Discuss your coping strategies for high-pressure situations, such as time management, prioritization, and maintaining a positive attitude. Share examples if possible, as they will enhance your response.

Describe how you collaborate effectively with team members, focusing on communication skills, conflict resolution, and mentoring experiences. Share anecdotes that demonstrate your ability to contribute to team success.

Show your proactive approach to improvement by discussing a specific project. Mention how you identified inefficiencies, the feedback you provided, and any positive results that came from those suggestions.