Client Relationship Manager

As a Client Relationship Manager at our New York office, your main responsibilities will include managing existing client accounts, problem and incident management, ensuring service transition, and building strong relationships with clients. You'll also attend client service review meetings and handle any escalation requests that arise, all while working collaboratively with various business units to meet client needs effectively.

To qualify for the Client Relationship Manager position in New York, candidates should have project management experience that includes cost management and basic accounting skills. A basic understanding of technology, excellent communication skills, and proficiency with Microsoft Office are also necessary. A bachelor’s degree or equivalent level of experience is preferred.

The Client Relationship Manager ensures client satisfaction by maintaining clear communication, understanding each client’s unique business and IT strategies, and ensuring that services provided meet or exceed SLAs. They also develop specific strategies tailored to client needs to enhance their overall experience.

A successful Client Relationship Manager should possess strong organizational skills, exceptional verbal and written communication abilities, and expertise in multitasking and time management. They should also have active listening skills to gather client information effectively and be adept with various technology infrastructures.

The salary range for the Client Relationship Manager role in New York is between $115,000 and $130,000 per year, offering a competitive compensation package for the responsibilities involved in ensuring client success.

To build relationships with clients, I focus on effective communication, active listening, and proactively addressing their needs. By scheduling regular check-ins and feedback sessions, I ensure clients feel valued and understood.

In a previous project, a client was frustrated due to delays. I quickly organized a meeting to understand their concerns, communicated transparently about the challenges, and worked out a revised timeline. This not only resolved the issue but also strengthened our relationship.

I track performance metrics regularly and have clear processes in place for monitoring compliance with SLAs. If I identify potential issues, I address them proactively by coordinating with the relevant teams to ensure we meet our commitments.

I prefer using tools like Trello for task management and Slack for communication, as they help streamline project tracking and team collaboration, leading to efficient project execution.

I approach difficult conversations by remaining calm and empathetic. Listening actively to their concerns, I aim to find common ground and collaboratively develop solutions to satisfy both parties.

I conduct thorough research on the client’s industry and previous interactions, coupled with direct communication to gather insights into their goals and challenges. Establishing a strong initial relationship allows for more open and effective discussions.

I prioritize tasks by assessing deadlines and the urgency of requests. I utilize project management techniques like the Eisenhower Box to classify tasks based on their importance and urgency to ensure timely completion.

Feedback is crucial as it helps identify areas for improvement and gauge client satisfaction. I regularly solicit feedback through surveys and informal conversations, which I use to adapt our service strategies effectively.

I stay updated by participating in industry webinars, reading relevant articles, and networking with professionals in the field. This knowledge allows me to align our services with evolving client needs and market trends.

My approach to financial management involves preparing clear budgets, monitoring expenditures against forecasts, and communicating any variances to stakeholders promptly. This ensures we stay on track financially throughout the project lifecycle.