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Senior Software Engineer, Care Platform Operations

We are looking for a Senior Software Engineer to join the Care Platform Operations team at Ro. In this role, you will design, build, and maintain scalable, reliable, and secure backend services that directly support how Ro provides care to our patients. You will be responsible for systems that enable efficient and high-quality patient <> provider communication, appointment scheduling and task management workflows. These workflows empower our clinical and non-clinical team members to respond effectively to patient needs and allow Ro to scale our patient-centric healthcare model to millions of individuals seeking treatment.


You will design and implement new applications and enhance existing platform capabilities while contributing to the evolution of Ro’s technical architecture. As a senior member of the team, you will help define and lead the technical roadmap, owning initiatives from ideation through design, implementation, and maintenance. You will collaborate closely with product, design, and data teams, and have opportunities to partner with security, care operations, clinical, and legal experts to ensure solutions meet the highest standards of quality and compliance.


What You’ll Do:
  • Design and build scalable, reliable, and resilient distributed services that power Ro’s end-to-end healthcare platform 
  • Operate as an owner within the team's domain and proactively assess and improve system performance and reliability.
  • Actively contribute to building the team’s architectural vision and technical roadmap
  • Collaborate on code reviews and technical design documents to ensure the consistent application of best practices across relevant domains
  • Apply critical thinking to understand problems, identify patterns, and propose solutions by considering multiple perspectives and approaches 
  • Actively participate in technical discussion forums such as internal guild meetings
  • Work closely with product, design, data and other stakeholders to help us build the best possible experiences for our providers, pharmacists, and patients


What You’ll Bring to the Team:
  • Experience designing and building scalable web applications and distributed systems
  • Proficiency with Python
  • 5-7 years of software engineering experience
  • Strong sense of ownership with the ability / desire to own technical roadmaps and refine ambiguous problems
  • Demonstrated ability to collaborate with other engineers and cross-functional partners to create the best possible products


Bonus Skills:
  • Service design and architecture experience, defining patterns and best practices for others to follow
  • Experience with decoupling monolithic applications into distributed asynchronous services
  • Proficiency with FastAPI (or similar frameworks) and Postgres (or similar relational databases)
  • Experience with  Kafka and event-driven architectures
  • Experience with FHIR


We’ve Got You Covered:
  • Full medical, dental, and vision insurance + OneMedical membership
  • Healthcare and Dependent Care FSA
  • 401(k) with company match
  • Flexible PTO
  • Wellbeing + Learning & Growth reimbursements
  • Paid parental leave + Fertility benefits
  • Pet insurance
  • Student loan refinancing
  • Virtual resources for mindfulness, counseling, and fitness


The target for this position ranges from $179,000 to $212,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

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Average salary estimate

$195500 / YEARLY (est.)
min
max
$179000K
$212000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Software Engineer, Care Platform Operations, Ro

Join Ro as a Senior Software Engineer in Care Platform Operations and play a crucial role in transforming healthcare delivery! In this exciting position, you'll design, build, and maintain scalable, reliable, and secure backend services, all while supporting Ro’s mission to provide exceptional care to patients. Your work will enhance critical patient-provider communications, streamline appointment scheduling, and optimize task management workflows that empower both clinical and non-clinical teams. This is your chance to take ownership of initiatives from concept through to maintenance, all while leading the technical roadmap in collaboration with product, design, and data teams. You’ll have the opportunity to partner closely with experts across security, operations, clinical, and legal fields, ensuring that every solution meets the highest standards. If you’re passionate about creating high-quality patient experiences and have a knack for critical thinking within the software engineering sphere, Ro’s Care Platform Operations team could be your perfect fit. Bring your experience in designing and building scalable web applications, as well as your proficiency in Python and distributed systems, and let’s innovate together to make healthcare accessible for millions. Ro values ownership, collaboration, and diverse perspectives, making this an ideal place to further your career and contribute to meaningful change in healthcare.

Frequently Asked Questions (FAQs) for Senior Software Engineer, Care Platform Operations Role at Ro
What are the main responsibilities of a Senior Software Engineer at Ro?

As a Senior Software Engineer at Ro, your main responsibilities include designing and building scalable backend services, enhancing communication channels between patients and providers, and developing robust appointment scheduling and task management systems. You'll also collaborate with various teams to lead technical roadmaps, ensuring that solutions meet quality and compliance standards.

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What qualifications are necessary for a Senior Software Engineer at Ro?

To qualify as a Senior Software Engineer at Ro, candidates should possess 5-7 years of software engineering experience and proficiency in Python. Experience in designing scalable web applications and distributed systems is crucial, alongside a strong sense of ownership and the ability to tackle ambiguous problems effectively.

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What technical skills are emphasized for the Senior Software Engineer role at Ro?

Technical skills required for the Senior Software Engineer role at Ro include proficiency in Python, experience with FastAPI or similar frameworks, and knowledge of relational databases like Postgres. Familiarity with event-driven architectures, such as Kafka, and understanding of FHIR standards are also advantageous.

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How does Ro support its Senior Software Engineers' development and wellbeing?

Ro offers comprehensive support to its Senior Software Engineers, including full medical, dental, and vision insurance, flexible PTO, and reimbursements for wellbeing and growth. Additional benefits like paid parental leave, student loan refinancing, and access to virtual counseling ensure employees feel valued and supported.

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Can a Senior Software Engineer at Ro expect to make a significant impact?

Absolutely! A Senior Software Engineer at Ro directly contributes to shaping the healthcare experience for millions. Through innovative backend services, you'll enable efficient patient interactions and improve workflows for healthcare professionals, making a substantial impact on care delivery.

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Common Interview Questions for Senior Software Engineer, Care Platform Operations
Can you describe your experience with designing scalable web applications?

In your response, highlight specific projects where you designed scalable web applications, what technologies you used, and the results achieved. Be clear about your role and contributions, demonstrating your expertise and ownership throughout the process.

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How do you ensure code quality in your software engineering projects?

Explain your practices, such as conducting thorough code reviews, implementing unit tests, and utilizing CI/CD processes. It's essential to show your commitment to quality and collaboration with cross-functional teams in maintaining high coding standards.

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What challenges have you faced when transitioning from monolithic to microservices architecture?

Discuss specific challenges you've encountered, such as data management, service communication, or deployment complexities. Explain how you addressed these challenges and what you learned from the process to illustrate your adaptability and problem-solving skills.

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How do you approach working with cross-functional teams?

Focus on your communication strategies, willingness to listen and incorporate diverse perspectives, and examples of successful collaborations. Highlight your experience engaging with product, design, and data teams to achieve shared goals.

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What strategies do you use for optimizing system performance and reliability?

Share specific techniques you've implemented, such as load testing, monitoring performance metrics, or utilizing caching solutions. Emphasize your proactive approach in identifying and mitigating potential issues before they affect user experience.

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Can you explain how you've applied critical thinking to solve complex problems?

Provide an example where you had to assess a challenging situation, identify patterns, and propose solutions. Discuss the impact of your solution and how it improved the project or team outcomes to showcase your analytical skills.

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What is your experience with FastAPI and how does it benefit your development process?

Discuss your familiarity with FastAPI, its advantages such as speed and ease of use, and any projects where you've implemented it. Point out how it enhances efficiency and reduces development time, reflecting your modernization approach to software.

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How do you stay updated with emerging technologies relevant to your role?

Talk about your commitment to continuous learning through online courses, attending industry conferences, participating in technical forums, or following influential blogs and publications. Highlight your proactive approach to integrate new trends into your work.

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Describe a time when you had to advocate for a technical decision. What was the outcome?

Provide a narrative that explains the situation, your reasoning behind the decision, and how you collaborated with stakeholders to gain their support. Conclude with the end result, emphasizing your leadership and persuasive skills in technical discussions.

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What tools do you use for monitoring and managing application performance?

Mention specific tools you've employed for performance monitoring and management, such as APM solutions, logging frameworks, or analytics services. Discuss how these tools helped identify issues, optimize performance, and enhance user experience on previous projects.

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Using technology, Ro empowers physicians to provide high-quality, affordable care that puts patients back in the driver’s seat.

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DATE POSTED
March 27, 2025

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