Staff Incident Response Analyst

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.

The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

The Role

We are seeking a Staff Incident Response Analyst with demonstrable experience leading comprehensive incident response engagements, capable of developing innovative solutions to track and defend against sophisticated adversaries, and brings a broad vision and a deep understanding of the cybersecurity tradecraft. 

Successful candidates will have successfully led complex incident response scenarios in a multi-cloud environment in the last 3 years. They will bring hands-on technical experience investigating adversary tactics, techniques, and procedures, and are fluent in interpreting complex events and anomalies as a seasoned security operations professional. The candidate will be comfortable navigating between strategic and task level discussions gracefully, collaborating with other cross-functional experts, and representing the SOC as our subject matter expert. 

Preferred candidates will be assertive but open-minded critical thinkers with a high ownership mentality, understanding they own the goals and the outcomes. They’re comfortable displaying humility in an environment where it’s not about “being right”, rather we are all responsible for “getting it right”. They thrive working in challenging and  hyper-modern, multi-cloud,  SAAS-native environments with container-based  first-party application architectures that are monitored with contemporary security controls.

• Serve as the SOC’s highest point of escalation for technical analysis and response, shape program strategy as a trusted individual contributor, and mentor analyst teammates toward improvement.
• Command incident response engagements as a hands-on cross-functional expert, leading both technical and non-technical colleagues, partners, and business leaders through complex scenarios.
• Impact threat management program strategy across multiple competency domains including external threat, insider threat, threat intelligence, data security, fraud management, and physical security.
• Work with stakeholders such as IT, Security Engineering, Product Security, Infrastructure, Privacy, and Legal teams to solve security challenges at scale, and enhance program capability.
• Discover unknown technical risks, correlate disparate data sources to acquire evidence, and apply superior analytical techniques in pursuit of proposing your recommended remediation strategy.
• Develop new hypotheses and perform detection engineering upon a rich dataset to discover adversary tactics, techniques and procedures aligned with our program’s threat intelligence.

• 7 years of experience in a security operations and incident response role, with a bachelor’s degree in a technical field or equivalent work experience.
• Real world experience in incident management, crisis management, and/or breach response with an in-depth knowledge of applying both manual and automated response procedures.
• Hands-on experience performing complex investigations and leading incident responses in AWS, Azure, or GCP environments, with experience interpreting and securing multi-cloud architectures.
• Seasoned SOC/CIRT operator fluent in cyber investigations, cloud native response, network/host intrusion analysis, with strong knowledge of adversary tactics, techniques, and procedures.
• Broad understanding of the risks facing the security industry, current and emerging threats, and varied approaches to applying modern controls in order to mitigate enterprise risks.
• Nice to have: certified GX-IH, GCIH, GCFR, GCSA, GCTD, GCFA, GWEB, AWS-Security or equivalents.

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $186,000 - $227,000 in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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