Talent Manager (Administrative & Customer Support)

As a Talent Manager at Robert Half, you'll be responsible for negotiating and developing business with clients in need of administrative and customer support professionals. This includes recruiting, interviewing, and matching candidates with various client projects. Additionally, you'll manage ongoing engagements, ensuring top-notch customer service, and provide career guidance to candidates. Engaging with local trade associations and networking events will also be part of your job to expand Robert Half’s footprint in the community.

To qualify for the Talent Manager position at Robert Half, you should ideally have a bachelor's degree and at least one year of experience in administrative or customer support, along with a minimum of two years in business development, preferably in a metrics-driven environment. Success in marketing to and closing with decision makers at small to medium-sized businesses is also crucial. Familiarity with Microsoft Office Suite and Salesforce will give you an edge.

As a Talent Manager at Robert Half, you can expect a salary that typically ranges from $68,640 to $75,000, depending on your experience and location. The role is also eligible for performance-based bonuses, allowing you to increase your earnings based on your success and contributions to the company.

Robert Half is committed to providing a competitive benefits package to its Talent Managers. This includes essential group health insurance (medical, vision, dental), paid time off, inclusion in a 401(k) plan with employer match, and various insurance benefits. Furthermore, the company promotes work-life balance through generous time-off policies and offers support for parenthood through paid parental leave.

Robert Half is an excellent place for career advancement, especially for Talent Managers. With over 300 locations worldwide, there are numerous opportunities to grow within the company. You’ll receive world-class training, utilize advanced client relationship management tools, and benefit from a culture that values upward mobility and professional development.

When answering this question, focus on showcasing your ability to utilize various sourcing techniques such as social media, networking events, and referrals. Discuss how you tailor your approach to align with the specific needs of clients and your experience in building relationships, which is essential for the Talent Manager role at Robert Half.

Rejection is an inevitable part of the recruitment process. Emphasize your resilience and ability to learn from each experience. Explain how you maintain a positive attitude and use constructive feedback to refine your approach, which reflects the engaging businesslike approach expected from a Talent Manager at Robert Half.

In your response, provide a specific example that details your thought process, the skills assessed, and how you ensured both the candidate and client were satisfied with the match. This illustrates your hands-on experience and success in fulfilling the role of a Talent Manager at Robert Half.

Discuss relevant business metrics such as client satisfaction scores, the number of successful placements, and revenue generated. Highlight how tracking these metrics aligns with Robert Half’s emphasis on performance and metrics-driven environments, showcasing your analytical mindset.

Communication is key in recruitment. Illustrate your commitment to keeping candidates informed by discussing your strategies for regular updates, feedback opportunities, and candidate engagement tactics. This aligns with the role's expectation of providing ongoing support and guidance.

This is a chance to demonstrate your technical skills. Explain your familiarity with Salesforce or similar platforms, including how you use them to track interactions, manage candidate information, and streamline the recruiting process. This is essential for a Talent Manager's effectiveness at Robert Half.

Discuss the importance of trust and understanding client needs in your approach. Illustrate how you consistently follow up, provide value, and seek to understand their evolving business landscape, reflecting Robert Half’s goal of cultivating mutually beneficial relationships.

Networking is crucial in recruitment. Discuss how you participate in local trade events and industry groups, which is part of the Talent Manager role at Robert Half, and how this expands your professional connections and strengthens your candidate pipeline.

Talk about your flexibility and innovative approaches to recruitment, such as enhancing employer branding, reaching out to passive candidates, or utilizing alternative job boards. This shows that you are proactive—an important trait for any Talent Manager at Robert Half.

In your response, express your admiration for Robert Half’s reputation and commitment to excellence in the industry. Discuss how the company’s values resonate with you personally and professionally, and how you see yourself aligning with their goals as a Talent Manager.