Senior Field Service Representative - EO/IR (Saudi Arabia)

Date Posted:

2025-03-20

Country:

United States of America

Location:

MA804: Marlborough, MA Building 4 1001 Boston Post Road Building 4, Marlborough, MA, 01752 USA

Position Role Type:

Onsite

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression.  We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat.  Our team solves tough, meaningful problems that create a safer, more secure world.

** Position contingent on contract award. **

Raytheon Product Support team is seeking Senior Field Service Representative(s) (Electrical-Optical/Infrared - EO/IR) to provide field service support to Collins Aerospace in support of the Saudi Arabia Military Light Armored Vehicle (LAV) Sustainment Maintenance, Repair, and Operations (MRO) program.

RAIVEN can identify objects optically and spectrally simultaneously in real-time — a single electro-optical / infrared, or EO/IR, system has never been able to do this before. RAIVEN's 'intelligent sensing' capability uses artificial intelligence, hyperspectral imaging, and light detection and ranging, or LiDAR, to enable operators to see up to five times farther and clearer than traditional optical imaging. This helps increase platform survivability and gives the warfighter decision advantage over peer threats.

In this role, you will support overall system functionality, including interpreting messages and fault codes, as well as troubleshooting. You will effectively engage with all aspects of the engineering and maintenance departments of the customer. This process involves gathering data (such as field reliability, operator usage, and maintenance records) to identify technical issues, perform analysis, coordinate special investigations, provide strong customer support/interface, and implement corrective actions.

This Unaccompanied position will be onsite in an undisclosed location in the Kingdom of Saudi Arabia for an international assignment with additional compensation.

Position will start in the US for 6 months and then deploy to location for long term assignment.

Employment is contingent upon meeting all medical requirements for overseas assignment including comprehensive post-offer medical examination.   

Special Work Conditions

• Ability to perform normal climbing and lifting associated with working around armor tracked vehicles

** Position contingent on contract award. **

What You Will Do

• Provide organizational and intermediate level maintenance and repair of the Improved Thermal Sight System (ITSS) and Modified Target Acquisition System (MITAS) Raytheon EO/IR systems.
• Provide on-site Engineering and Technical Assistance Services on a routine basis.
• Identify customers’ needs, clarify information, explain procedures, answer questions, research every issue and provide solutions and/or alternatives.
• Provide informal on-the-job training to Ministry of National Guard (MNG) and Saudi Arabia Military Industries (SAMI-AEC) personnel leading to 100% reliance on trained Saudi national personnel.
• Work with other engineering disciplines and subject matter experts to resolve issues.
• Document field issues and maintains records for later analysis.

Qualifications You Must Have

• Typically requires a Bachelor’s and a minimum of 5 years prior relevant experience, or an Advance Degree in a related field and a minimum of 3 years’ experience.
• Experience in working with Light Armor vehicles.
• Experience operating, troubleshooting and maintaining both the Improved Thermal Sight System (ITSS) and Modified Target Acquisition System (MITAS) EO/IR systems.
• Experience analyzing equipment failures to determine cause and perform corrective actions.
• Active and transferable U.S. government issued SECRET security clearance is required prior to start date. 
• U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer

• Additional years of experience will be considered in lieu of a degree.
• Bachelors in electronics or related major preferred.
• Prior military service or work with military units.
• Experience working with foreign military.
• Excellent communication skills (i.e. experience presenting to internal & external customers utilizing PowerPoint or other presentation tools) particularly to foreign militaries through an interpreter.
• Excellent technical writing / presentation skills.

** Position contingent on contract award. **

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.

Clearance Information: This position requires a security clearance. The Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: https://www.state.gov/m/ds/clearances/c10978.htm

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The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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